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      BrandLock

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      Customer Success Manager (CSM) Interview

      19 Feb 2025
      Anonymous interview candidate
      Mumbai
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at BrandLock (Mumbai) in Feb 2025

      Interview

      My worst interview experience ever. While the HR team was polite, the hiring manager, Mike Miller, came across as extremely difficult to work with. The work environment under him seems highly unstable, with no job security even after clearing the interview—he reportedly fires employees within three months. He appears to have complete control over all Customer Success Manager (CSM) decisions at Brandlock, making it a risky choice for anyone considering this role. His approach towards candidates felt demeaning, almost as if he expected them to plead for the job. Brandlock may attract candidates with a high salary, but be warned—they are known to terminate employees abruptly, without notice. Think twice before accepting an offer here."

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