I applied online. I interviewed at Booking.com (Amsterdam) in Jan 2023
Interview
The interview process was very smooth and nice. It consisted of 3 steps. 1. Assessment (CS scenarios - English language) 2. Phone interview with HR recruiter (She was very clear and answered to all my questions) 2. Business interview with hiring managers (a role play and several questions)
Interview questions [1]
Question 1
your experiences, why booking, why this job, team work ability, angry customer, how do you handle stress, what is good customer service to you, how do you manage your time at work and so on. STAR method is the key to give good answers to these questions so always give examples!