I applied online. The process took 1 day. I interviewed at Booking.com (London, England) in Jan 2015
Interview
assessment day with language tests and tasks based on role. there was an opportunity to get to know other candidates on the day and see the office and meet with some of the team. the language test was quick and overall the assessment took 3 hours to complete
Interview questions [1]
Question 1
availability for shifts and previous customer service experience
the interview process starts with a phone interview that lasts about 30 mins, informal to get to know you but make sure to make an impression, do your research on the company. then an in person panel interview + tour of the facility. they will also give you an assignment which you have to pass, and depending on what language you speak, an assignment to make sure you're fluent as well. whole process took a pretty long time, about a month.
Interview questions [1]
Question 1
describe a conflict you've had with a coworker and how you overcame it
I applied online. I interviewed at Booking.com (Tourcoing)
Interview
The interview process started with a short phone call about 30 min in order to get to know about my interest in the position and I got an invitation for the onsite interview.
The onsite interview consisted in an English assessment and an individual interview with a Manager and/or Team leader.
Interview questions [1]
Question 1
Tell us an example of a problem solving case with an angry customer.
What are the qualities needed for good customer service?