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      Booking.com

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      Customer Service Interview

      19 Oct 2016
      Anonymous employee
      Amsterdam
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Booking.com (Amsterdam)

      Interview

      After submitting my cv a phone interview was scheduled. At the end of the phone interview I was invited to a personal interview. First there was a presentation from the HR to all the candidates, then we were asked to introduce ourselves and at the end we were split for the 1:1 interview.

      Interview questions [1]

      Question 1

      If you were going on a trip to dessert what would you take with you?
      Answer question

      Other Customer Service interview reviews for Booking.com

      Customer Service Interview

      6 Nov 2025
      Anonymous employee
      Amsterdam
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Booking.com (Amsterdam)

      Interview

      Normal interview question about yourself, a simulation to check how you'd handle a customer with a problem, some IT proficiency questions and overall general impression, very low entry requirements. You also had some English/hired language tests, nothing too difficult.

      Interview questions [1]

      Question 1

      How do you handle people that are very rude to you?
      Answer question

      Customer Service Interview

      30 Sept 2025
      Anonymous interview candidate
      Berlin
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Booking.com (Berlin)

      Interview

      Easy and nice. Got to make a mock mail and phone call. I had so much fun. They made me feel at ease. On top of that, they told me I was admitted to the next and final test.

      Interview questions [1]

      Question 1

      What is the biggest challange you usually face?
      Answer question

      Customer Service Interview

      5 Aug 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Booking.com

      Interview

      Sending in application with CV and motivational letter with your objectives and goals. First screening, then first HR interview. Followed by technical interview. If you pass these phases, then you may or not get an offer letter.

      Interview questions [1]

      Question 1

      What are your goals? How do you see this role fitting into your long term plans?
      Answer question