I applied through a recruiter. The process took 1 day. I interviewed at Bank of America (Los Angeles, CA) in Dec 2011
Interview
I applied online and received a call from a recruiter who invited me to a group interview. There, you had to smile and answer questions about situations posed by the recruiter. The questions generally related to how you would treat a customer. I think all the prospective applicants in the group did themselves very proud in their responses. One of the things that BofA stresses is the deivery of great customer service. After all, that how banks make money. Overall, my experience was very positive.
Interview questions [1]
Question 1
Describe a situation in which you went beyond the call of duty to deliver great customer service.
Online application for this job I was not very prepared for it as it is not my main field but wanted to try to change careers and I thought it would be an opportunity to work on my communication skills
Very upfront with open ended questions. Had to do a mock phone call in front of the hiring manager and another representative. It was a little intimidating but I survived.
Interview questions [1]
Question 1
They asked me specific questions about my sales goals and what are my specific methodologies.
Long, it was a nice process but asked a variety of questions. some of the questions pertained to other times working with clients but other questions were more personality driven
Interview questions [1]
Question 1
Name a time you had to help a client and it was difficult