I applied online and received a standard auto-confirmation receipt. I was contacted within a week to schedule a phone interview, which occurred two days later. At the end of the phone interview an in-person interview was scheduled for two days afterward. I went into their Boston office and was greeted by a very friendly receptionist. I then met with 4 members of the Help Desk team in 15-25 minute increments. Each person was very energetic an welcoming, further enforcing the friendly atmosphere of the company. Even the rejection letter I received two days later was very warm and polite. Despite not being offered the position this was a great experience overall.