Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      BT Group

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: BT Group reviews | BT Group jobs | BT Group salaries | BT Group benefits | BT Group conversations
      BT Group interviewsBT Group Customer Service Advisor interviewsBT Group interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Advisor Interview

      28 Sept 2018
      Anonymous employee
      Exeter, England

      Other Customer Service Advisor interview reviews for BT Group

      Customer Service Advisor Interview

      2 Jul 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at BT Group

      Interview

      Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência

      Interview questions [1]

      Question 1

      Como é o seu gerenciamento de tempo e como você elenca as prioridades?
      Answer question
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at BT Group (Exeter, England) in Sept 2018

      Interview

      a few stages online followed by telephone call then a 3 and a half hour interview process which included a discussion and role play then interview. Very unique! You have to be yourself and make sure to be apart of the discussions whilst being monitored throughout the whole process. You need to be prepared to be put to the test in situations which you may be in the role you have applied for. I think the main thing is the type of person you are whether you have done this kind of work or not. People are encouraged to apply from all different back rounds to bring different qualities to the business .

      Interview questions [1]

      Question 1

      What made me apply for this job
      Answer question

      Customer Service Advisor Interview

      5 Aug 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. I interviewed at BT Group in Jul 2025

      Interview

      Listen to calls with an experienced advisor on the call floor, listen to the types of calls that come in and watch the information that pops up on the screen.

      Interview questions [1]

      Question 1

      Why did you apply for this role?
      Answer question

      Customer Service Advisor Interview

      22 Apr 2025
      Anonymous employee
      Calcutta
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 1 week. I interviewed at BT Group (Calcutta) in Mar 2025

      Interview

      BT has a three round virtual interview which consists of HR round, Assessment and Ops round It is generally based on communication skills. They will not judge you on process as you have to go through the training program anyway.

      Interview questions [1]

      Question 1

      Tell me something about yourself
      Answer question
      1