I applied online. I interviewed at AT&T in Feb 2023
Interview
Very easy. Treat it as if it is a conversation and everything will go well. Was told I had to wait 5 business days to hear back and Got called the next day.
Interview questions [1]
Question 1
Prior customer service experience, how would I deescalate things
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations