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      Customer Service Representative Call Center Interview

      6 May 2010
      Anonymous interview candidate
      Boardman, OH

      Other Customer Service Representative Call Center interview reviews for AT&T

      Call Center Customer Service Representative Interview

      3 Dec 2020
      Anonymous employee
      Hot Springs, AR
      Accepted offer
      No offer
      Negative experience
      Average interview

      Application

      The process took 3 days. I interviewed at AT&T (Boardman, OH) in May 2010

      Interview

      They were very impersonal and quick to respond with what felt like little time to even review my application. This company is apparently supposed to interview and "Test" everyone and anyone who shows up for the exam. This is my second time applying the first time I never so much as got a word back on the status of my application or my testing. Calling them you just receive a person in a call center somewhere in Texas telling you its a pending application. You are given a bit of false hope that if you have a completely open schedule, dependable and reliable for work, that they are desperate for people and will hire you. This is not actually the case I was speaking with some one from their administrative and was told that they are actually overwhelmed with applicants and out of the thousand or so interviewed less the a handful will get hired into one of their training classes which normally isn't till a month later. Meanwhile they are interviewing people up till a week before the class starts. Should you chose to interview with this company despite the odds make sure to bring your I.D. I watched a very nice young woman get turned down at the door because she had left it in her husbands car. You'll trudge downstairs, wait in a very hot room with about twenty five or so other applicants then sat at a computer in the adjacent room. Here you will listen to the lady talk about the company tell you that there is NO room for any flexible schedule availability. People with kids with school functions and those in college keep in mind there is NO working around schedules and NO part time hours. That the pay is good and its a union job there are good benefits IF you make it a year. She'll let you know that they need a COMPLETE work history for five years. Which I am unsure about you but I personally have worked so many odd jobs over these past five years its hard to collect or remember them all. Be sure to include any traffic tickets in your criminal record as well. They want you to tell them everything before they do the background check. Then you'll start computer testing. Your typical personality test, a bit of a math test, and some simple common sense questions before the simulation. Lots and lots of talking on the programs part you'll eventually go through all the practice stuff and begin a call for a call center. I've done call center work before so I know that mine was accurate. When your done she'll tell you that you past the test and she'll ask you several simple questions. "Are you currently employed?" If yes "Why are you seeking another job?" If no "Where did you last work?" "Why did you leave there?" Make sure your answers are precise and to the point there are 25 other applicants with you and she needs to get through all of them so if you try to socialize or elaborate she'll cut you off. Then she'll thank you and tell you when they are hiring for the training class usually a month away. Then they'll tell you that they will pass on this information to the hiring managers. And your done. She'll do the same to everyone in the room you'll go off and well if your like me you'll continue job hunting because getting hired into this place with as many applicants as they get is slim. Take this kind of place as a practice interview. Get yourself ready to be dressed professionally and used to taking those silly personality tests.

      Interview questions [2]

      Question 1

      Are you currently employed?
      Answer question

      Question 2

      Why did you leave your last job?
      1 Answer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at AT&T (Hot Springs, AR) in Nov 2020

      Interview

      LONG took 2 hours of questions and on top of that another two hours just to do the hire on process you would think I have company like that what have better interview standards versus you know 4 hours of my day wasted doing that but I mean at the same time I earned what I wanted to make

      Interview questions [1]

      Question 1

      How many years in customer service do you have
      1 Answer

      Call Center Customer Service Representative Interview

      25 Jun 2016
      Anonymous employee
      Fayetteville, NC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at AT&T (Fayetteville, NC) in Jun 2016

      Interview

      When I first applied after the pre-screen questions I received an email stating that I proved to have qualified for the position. I then was contacted to by phone to see when to schedule a face to face interview. The interview was later on in the week. They sent tips and what the dress code was for the interview. The face to face interview was pretty standard. A few hours after the interview I was contacted about a drug screen and background check.

      Interview questions [1]

      Question 1

      What can you bring to AT&T? Tell me why you are the best candidate for the position? And standard situational questions.
      1 Answer
      4

      Call Center Customer Service Representative Interview

      27 Jul 2016
      Anonymous employee
      Farmers Branch, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at AT&T (Farmers Branch, TX) in May 2016

      Interview

      I applied to the position on May 6th of this year. I received an email that same day inviting me to schedule an interview for a conference call via web or phone on the 9th. The next day I was sent another email to take the assessment test. 3 days later on the 13th I got another email from HR stating that I passed the assessment and it was time to schedule my phone interview which was on the 16th. Next was the face to face on May 27th (because I was out of town). I actually interviewed with the Director. I then received a callback the same day with an offer and start date. The start date was for July 11th. I spent the majority of last month completing new hire paperwork. Everything was done by the time we started.

      Interview questions [1]

      Question 1

      Describe a time when you had to calm an irate customer
      Answer question