I applied online. The process took 4 weeks. I interviewed at AT&T
Interview
The first part of the interview is a webcam where they screen you for personality, sales aptitude but most importantly customer service. Nothing difficult just basic background information and previous customer service experiences, challenges. For second part of the interview I was flown to Atlanta for a full day of interviewing, networking and round table discussions. The entire day you are being evaluated for how you interact with the leadership and the people currently in the program. Do not let you guard down all day, as even the lunch is scored and recapped at the end of the day. I got an offer about a week later.
Interview questions [1]
Question 1
The most difficult part was not being too overwhelmed with the entire process. They want you to continuously ask questions about the position so make sure you have a book of job related questions to ask.
I applied through university. The process took 3 weeks. I interviewed at AT&T in Aug 2014
Interview
1st step is a phone interview. A recruiter will contact you and ask you basic qualifications and if you are willing to relocate. Here is where you make a good first impression. Recruiter will be in contact with you throughout process.
2nd step is a online interview. You'll see a short pre-recorded video where a retail manager will ask you an interview question. You have 3 seconds to think of an answer before it begins recording you. Once you are done, you push stop. Total of 6-8 questions.
3rd step is another online interview with initial recruiter. Make sure you know how to use the STAR method (Situation/Task, Action, Result). My recruiter wanted me to answer all questions in that format.
4th step is a phone interview with recruiters' boss. More behavioral based questions with STAR responses.
Interview questions [1]
Question 1
Tell me about a time your integrity was compromised. How did you handle it and would you have handled it differently?
Tell me about a time you had to change someone's way of thinking. What did you do and what was the result?
Tell me about a time you made a mistake. How did you realize it and what did you do to change it?
Basic questions about retail experience, leadership experience, personal experience.
I applied online. The process took 3 months. I interviewed at AT&T
Interview
4 rounds of interviews, first round is a screening where you answer questions that are pre-recorded then respond via webcam. The second round is a phone interview with HR. Third round is a FaceTime or Skype interview with a director from the RLDP program and the last interview is either an in-person or FaceTime interview depending on your location.
Interview questions [1]
Question 1
Questions regarding various retail situations, customer and employee issues, integrity, and then they ask you to sell something that is with you. Most of the questions need you to recall previous situations and how you handled them. In the phone interview they had a case that was read and had you answer 3 questions as to how you would handle the situation
