I applied online. The process took 4 weeks. I interviewed at AT&T (Sarasota, FL) in Oct 2012
Interview
I was contacted by the HR manager and was told that they were conducting interviews the following day. I was given specifics up front, approximately how many hours per week, starting pay rate, perks, etc. I was scheduled to work the next day, but I found someone to cover me for a couple of hours and made it happen! I changed into a suit in the parking lot and interviewed at a store the following afternoon. The interview uses the STAR format of questioning, asking to give specific examples and the hiring manager took notes during the entire process. It was one-on-one and I felt very comfortable speaking with him.
Interview questions [1]
Question 1
Tell me about a time a co-worker had to correct you. How did you handle it?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.