AT&T Business Sales Development Leadership Program interview questions

I applied online through my university. I was e-mailed by AT&T to complete a sales assessment exam within the next 48 hours. I completed my assessment and was contacted by a recruiter to set a time for a FaceTime interview. Interview was semi stressful because it was hard to read the recruiters body language. He asked me to sell him on my university and my hometown. Then he asked me to sell him on Atlanta, followed up by asking why he would choose Little Rock over Atlanta. They are looking to make sure you ask good questions not know your facts per say. Ask questions like "What are you looking for in a city?" as opposed to "ABC has great public schools or local foods." My interview was on a Friday and they called me back on Monday to schedule my final interview. The final interview is split between two periods. First you have 30 minutes on a portal(website) they provide to study and learn the information about what AT&T offers, how to answer the phone, and a customer log. After the 30 minutes you will receive a phone call from a blocked number. This will be your first customer, you can keep the portal open during the calls so if you forgot to write something down you can still look it up. They are looking for someone who is upbeat and kind. One customer will be upset because something isn't right with their service, the other will be a small business owner looking to upgrade or become a new customer. I felt really bad about both calls but they called me on Monday and offered me the position.

Pretty General. Online application, followed by an initial phone screening, then a skype interview and scenario based interview. Scenarios dealt with "customers" and how you handled happy and unhappy customers. It really is not a difficult process because they are hiring people straight out of college. Have ideas in your head as to different answers to general behavioral interview questions. Recruiters are incredibly helpful at tailoring the process timeline to your needs. Whether you want to quickly progress through it in a couple of weeks or draw it out, they can help you achieve this.