I applied online. The process took 3 weeks. I interviewed at ASDA (Dunfermline, Scotland)
Interview
I initially attended the asda magic assessment which consisted of three different parts. The first part was getting your name badge and picking your favourite flower, in which the group (there were 11 of us) had to organise themselves alphabetically according to the flower. You then got paired with the person next to you and we got three questions; whats your favourite thing about spring, why asda and why you chose that flower. You were being watched by the employees so it's important that you make conversation with your partner! The second part was being put into groups and we had to make a container to stop an egg from cracking while sticking to a budget for the objects we used. Our team lost but the most important thing is showing that you can adapt to working in a group - so make sure you contribute! Lastly we got paired up and had to walk around the store and then went back into the room and say what was good about their seasonal display.
This part was so chilled out, just make sure you show that you're friendly!
I got a call 2 days later to say I passed the first part and had my interview exactly one week after the magic assessment.
The interview was fairly simple. The actual interview section lasted about 15-20 minutes and they ask questions suited to your experience, so don't worry too much! Just make sure you're prepared and enthusiastic. After the questions I was shown around the shop floor and then helped pack bags on the checkouts for about 10 minutes. It was once again really relaxed, I think they mostly are looking for someone who is good with customers and approachable!
Interview questions [5]
Question 1
When is a time you've received really good customer service
Ok. A lot of questions though and they don’t really seem relevant to the position. Not sure why you get asked when you’ve gone above and beyond to be honest
Farnborough, Hampshire, South East England, England
Accepted offer
Positive experience
Easy interview
Application
I interviewed at ASDA (Farnborough, Hampshire, South East England, England)
Interview
Basic questions of favourite item, what good customer service is, team work tasks to complete in a group, when available work sheet, very simple then range a few days later for on boarding
Group session (team building, think we had to make a model etc) followed by short individual interview. There was also bag packing for 20 minute, checking interaction with public etc. It was all fine.
Interview questions [1]
Question 1
When have I gone above and beyond to provide excellent customer service?