I was already an internal employee and I applied online. Within less than 2 weeks I was contacted by an HR rep to schedule a phone interview with the hiring manager. After the phone interview, within a week I was contacted by the HR rep again to schedule an in person interview with the hiring manager. Lastly, the hiring manager advised that I would have a final interview with a team member. The HR rep contacted me and scheduled the last interview with a senior project manager from the team.
Interview questions [1]
Question 1
Mostly behavioral questions and examples of how you handled a certain situation.
Good, poor communication/response levels when details requested. Recruiter was quite unresponsive when asked for hiring timeline. The interview process was ok bar the lack of communication from the internal recruiter. No issues with HR or hiring team
Document the test results and deviations
Recommend potential features and enhancements to management by collecting customer information and analyzing customer needs
Document resolutions and workarounds in the form of help content or solution articles so that they can be leveraged by others
Maintain North Star L5 processes, system process flows, SOP’s, controls, training and other business process documentation
The interview experience is so good. I got 2 round of interviews to ask about my experience and some situations questions. Second round interview is more focusing on culture and personality to see if this suit the team culture.
Interview questions [1]
Question 1
One of the most difficult situations to be handled.