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      2U

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      Student Success Advisor Interview

      30 Jan 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2+ months. I interviewed at 2U

      Interview

      This was seriously the WORST company I have ever interviewed for. If you are thinking about working here, don't walk- RUN! The first time I applied for the position I completed a 30 minute phone screening with a recruiter, which was then followed by a video interview I had to record and submit. After waiting a week, I was invited for an in-person interview where I was asked a series of questions and had to present on a topic of my choice. I felt the interview went well and I was told I would hear in five business days. Fast forward 3.5 weeks and I had to reach out to the hiring managers because the recruiter couldn't even give me the decency of responding or picking up a phone. The hiring managers told me they were sorry I hadn't heard but they had hired internally. Another week goes by and then the recruiter reached out to "apologize for the late reply" and asked if I would be interested in interviewing with a different team. I said sure and waited another 3 weeks to complete a Google Hangouts interview. About a week after the interview the recruiter emailed me to say, "I have an exciting update! I'll tell you in 3 business days!" First of all... why even send an email if you can't tell me? Second of all, I'm sitting at another two weeks from receiving that email and it is radio silence. I am so over this company and trying to work for it. If you want to recruit strong employees, treating them like this or blowing them off is not how you do it. I stopped reaching out after I was ghosted again. Don't bother wasting your time with this dumpster fire.

      Interview questions [1]

      Question 1

      How can you provide white glove service to students?
      Answer question
      9

      Other Student Success Advisor interview reviews for 2U

      Student Success Advisor Interview

      4 Apr 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at 2U

      Interview

      The first part is an online interview where you record the answers to questions asked. 3 recorded questions, two written questions and 2 multiple choice questions. The second part of the interview if successful is where you connect with the manager of the department you’ve applied for and go to an interview via google meet. The questions asked are behavioral interview questions.

      Interview questions [1]

      Question 1

      What does white glove service mean to you. Tell me about a time you went above and beyond for a customer. How do you deal with conflict in a work place.
      Answer question
      2

      Student Success Advisor Interview

      23 Sept 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at 2U

      Interview

      The interview process took a few steps, starting with an online interview and chat with a recruiter, and then an interview with the student success managers. The recruiter was pretty clear about communication throughout the process which was nice, the entire process took a bit of time but it went relatively smoothly.

      Interview questions [1]

      Question 1

      Basic interview questions about experience, examples of times you’ve worked in specific areas, experience with advising and coaching students.
      Answer question
      1

      Student Success Advisor Interview

      14 Aug 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at 2U

      Interview

      Back in  June, I applied to two positions at 2U: Principal Student Success Advisor (VANEDU) and Student Success Advisor. I applied to both positions. I initially interviewed for the Principal Student Success Advisor (VANEDU) position. I applied over a weekend and heard back the following Monday.  I had a phone briefing interview with a 2U recruiter. Within a few days from the initial briefing, I was asked to complete an assignment. Then I had a virtual Zoom meeting with two student success managers at 2u. The interview, in my view, was relaxed and both interviewers were smart, kind, and welcoming. A week after interviewing, I followed up with the recruiter but never received a response. About a month after the interview, the recruiter did send me an email, informing me that the role was filled but that both interviewers were impressed by my knowledge and skills. The recruiter offered to chat more on the phone to provide feedback about the interview, which I thought was a great opportunity albeit a rare one. The recruiter informed me that though I did not get the job as the Principal Student Success Advisor and that 2U wanted to interview me for the Student Success Advisor (Lanham, MD) position. I was forwarded a link to submit a pre-recorded interview which I submitted within a week (the time-frame allowed to submit the interview). Interviewing for this second position started in July (2020). I submitted the pre-recorded interview (roughly 30 minutes) on July 19, 2020. I also sent two follow up emails to the recruiter and never heard back. On August 13th I received an email that I did not get the job as a Student Success Advisor at 2u; except this time an automated email was sent to me instead of the actual recruiter with whom I was in contact for at least two months. I just want to say that this company has wasted my time from June 12 to August 13 2020. It's unethical and outrageous. From submitting assignments for 2U, several phone calls, and two interviews, one would think that in the end the recruiter would have the respect to send me a personalized email. I strongly recommend that applicants reconsider applying to this company. Based on the other reviews of interviews listed here, the company does not seem to value the fact that they are interviewing humans, not disposable workers on some factory line. And, any company that requires a pre-recorded interview needs to be taken as a sign of a bad company. 

      Interview questions [1]

      Question 1

      The interview was based on STAR interviewing approaches and strategies.
      Answer question
      7

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