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Xero

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Xero

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Xero FAQ

Have questions about working at Xero? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Xero.

All answers shown come directly from Xero Reviews and are not edited or altered.

52 English questions out of 52

19 October 2021

Does Xero offer massages?

Pros

Xero lives the freebee lifestyle. Lots of free stuff, free food, free drinks etc etc. Tonnes of fun stuff to do at work, which means a lot of work doesn't get done. Xero does mostly walk the walk on mental health etc, they talk about it from the top down and provide the opportunity to take mental health breaks. Not every manager is on board with that policy, so it depends who your manager is.

Cons

The company has over thirty strategic goals, and then the regions also have their own goals. Nothing really gets done. Teams are either working against each other, or working on the same thing - but separately. It felt hard to get anything done, sometimes struggled to even get access to the right tools to do the job properly. Pay isn't competitive in my region, something HR admitted but they try and entice you with the shares. Given the age of the company the shares aren't lucrative anymore, so it wasn't hard to find a better paying job. They also have a rule about not changing salary when you move roles internally, so don't join thinking you'll work your way up the salary ranks. You also can't bank on getting a cost of living adjustment either, the amount of hoops you have to jump through just to get a 2% pay increase is insane. The company also hasn't righted the development mistakes they made when they were a start up. Lots of problems with legacy systems and poor data. There was nearly always a project to fix that stuff but it never bore fruit. Given its a private company, profit is a major through line. So much panic and rushed last minute work is done in the name of profit / more customers etc.

Advice to Management

Xero really needs to mature. While the social culture is great, the work culture is not, no one really works together, probably because there's so many competing things going on.

Lots of free stuff, free food, free drinks etc etc. Tonnes of fun stuff to do at work, which means a lot of work doesn't get done.

19 October 2021

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1 September 2021

Does Xero offer relocation assistance?

Pros

Great support for all employees Good base salaries Promotes authenticity- be yourself Offers hybrid working Great work spaces Great team in Manchester

Cons

Benefits package is pretty poor compared to other organisations Sometimes projects get lost and don’t seem to come to fruition

Advice to Management

Look into a real competitive benefits package

Benefits package is pretty poor compared to other organisations

1 September 2021

See answer

14 August 2020

Does Xero offer dental insurance?

Pros

- Office location right next to Osgoode Subway Station - Benefits cover 100% dental and health for a lot of categories - Snacks and drinks are always stocked - Equipment for your workstation is always top quality

Cons

- Lazy and Egotistical Management - Ineffective and painful processes (a lot of unnecessary red tape) - Lack of recognition and career opportunities - Entered the Canadian market with a dangerously confident mindset - Clear lack of diversity and inclusion top down ---- I'm a former Hubdoc employee that's been working at Xero. While I have nothing but good things to say about Hubdoc, I can't say the same for Xero. If you're a person of colour you will get constant headaches working at this company due to the lack and unwillingness of your colleagues and management wishes to understand about contexts and situations. Xero has told Hubdoc employees time after time that they respect and want to include Hubdoc culture to Xero, but have since done everything to kill the same culture that has brought talented employees on board to work on a product with lots of potential. As if culture wasn't enough, they also decide to let go half of the customer-facing teams while holding on to the other essential teams with no clear direction for over 6 months. To show how much they cared about us, they decided to demote the rest of those who decided to stay and force them into worse off Xero contracts during the pandemic. They also had the audacity to tell those that chose to stay that we should have been more grateful that we got keep our jobs, and that the demotion was necessary. We were getting paid the same with a lesser title, but none of our responsibilities shrunk. In fact we were busier and responsible for more than ever before. All the processes were changed and made worse and more painful than necessary. Customers are not happy about the changes either but Xero does not seem to care. I followed the company's rules and expectations, and I played by their rules. I can say I am exhausted and I'm tired of being treated less than human. I was never in bad standing or had performance issues, but this whole situation has been exhausting and dehumanizing. Most of the customer facing team that remains all wants to leave but there aren't a lot of options during a pandemic, so we are all stuck here having to be micromanaged by the hour about when we're going to the bathroom or when we're going to finish their arbitrary quota that benefits no one. I would not work at Xero if I wasn't working for the technical development side of things. If you're looking to apply for non-tech positions I highly recommend you look elsewhere, they will undercut your value.

Advice to Management

I understand Xero Canada is supposed to be a hub for tech, but please treat employees equally. You can't be treating your engineers like gods but step on your customer service people like they're scum. It's so disrespectful I am realIy at a loss of words on how poor this company treats their bottom-level employees.

Benefits cover 100% dental and health for a lot of categories

14 August 2020

See answer

28 August 2021

Does Xero offer parental leave?

Pros

Well-being days, 6 month maternity leave, great office space, work from home stipend

Cons

Lots of unnecessary meetings, micromanagement, and very little diversity

being days, 6 month maternity leave, great office space, work from home stipend

28 August 2021

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11 March 2021

Does Xero offer a wellness program?

Pros

Generous time off, great benefits, and no guilt factor for wellness days

Cons

Little chance for moving ahead unless you live in or move to New Zealand or Australia. Sometimes US opinions are discounted.

Advice to Management

Please don't discount your members across the pond.

Generous time off, great benefits, and no guilt factor for wellness days

11 March 2021

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52 English questions out of 52

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