How are the career development opportunities at GetHarley?

At GetHarley you will be exposed to a number of different tasks which will give you an incredible insight on how a fast growing start up works, which is an aspect of this internship i am truly grateful for.

The fast-paced environment can sometimes feel overwhelming, but it provides great opportunities to learn time management.

The company has grown very quickly which creates lots of opportunities to learn, stretch and take on meaningful responsibility early. If you’re motivated by ownership and impact, there’s plenty of room to grow here. The leadership team is approachable and receptive to feedback. Following a recent restructure, there’s been a noticeable step change in transparency and communication, which has helped rebuild clarity and trust. Regular weekly updates and clearer leadership messaging have made it easier to understand priorities and direction, particularly after a period of uncertainty. The culture remains collaborative, with supportive teammates who are willing to step in and help when things are moving fast.

The recent restructure had a real impact on morale and created uncertainty across the business. While the changes were positioned as necessary, they were difficult and understandably unsettling for many people. As a fast-scaling company, priorities have shifted at times and some processes are still evolving. The pace is fast and won’t be for everyone - it’s best suited to people who enjoy a dynamic environment and can adapt as things change.

The people. Truly some of the smartest, funniest, most capable co -workers I’ve ever had. It was a truly amazing working with them. It actually feels like working with your friends (in both the good and trauma-bonded ways). If you’re fresh out of uni or looking for a short term internship, you’ll learn a ton just by being around sharp people and friendly people that you can call friends Skincare discount (though it used to be better — now it’s 30%, which barely feels generous considering what they mark it up to). Its mainly work from home - Which is the best benefit of the job. However it may depend on which area of the business you are in. For sales you will have to travel.

I came in broke and left broker — emotionally and financially. This company genuinely does not prioritise its employees. While they’ll go above and beyond to keep practitioners happy and hit sales targets, the same energy is never extended to the people actually keeping the business running. There’s no meaningful investment in talent unless they’re hiring a new C-suite director or VP from some big-name company like Deliveroo, or Farfetch. Bonuses? Only if you're an account manager, and even then they’re based on impossible commission targets. There’s no real recognition, no clear growth path — just stress, burnout, and the occasional “thanks” in Slack while you keep the business afloat with outdated workstreams. The 9-to-6 schedule is bad enough, but let’s be real it’s often longer. And even worse, working hours aren’t clearly communicated to either our B2B clients (practitioners and clinicians) or B2C ( the prac's customers). Why? Because sales always come first. We purposely keep our hours vague even though they’re easy to find online in case someone has a “valuable” sales query at 8 PM. And of course, the people who messaged in are wondering why they are not being responded to. Unless you're in management, team lead and up, career progression is near impossible, especially if you want to be an individual coordinator. You can exceed expectations and still be told there’s “room for growth,” usually by someone earning triple your salary while handing off their own responsibilities to you. “Think about how we can adapt workflows” and “operationalise more tasks” — translation: please do my job too, but for less. Everything is “urgent,” all the time. Practitioners constantly threaten to leave (spoiler: they rarely do unless they aren’t really using the platform). While the skincare recommendations are supposedly science-backed, the actual knowledge is often cobbled together by overworked junior employees relying on TikTok, Google, or — ironically — ChatGPT. It's hard to take the "expert-led" message seriously when internal training is inconsistent at best. The company’s mission and proposition are actually good, I still believe in the core idea. But the execution is deeply flawed, if saw who manual everything used to be, you would cry. They love to throw around words like “honesty” and “transparency,” but those values vanish when it comes to career development, compensation, and feedback. Loyalty is expected. Appreciation? Not so much. Salary reviews were honestly the most demoralising part of the job. I can’t think of a single one that wasn’t painfully awkward. My manager and I both knew the raise was disappointing, but there’s nothing she could say, and I was just counting down the minutes so I could cry in peace. There’s no explanation, no negotiation, and definitely no plan for how to grow your salary. You’re handed a number well below market rate and expected to be grateful. “We’re so delighted you’ll continue living paycheque to paycheque.” One last thing, the quarterly team “get-togethers.” You still work most of the day, sit through a few skincare talks in the afternoon, and then spend the next day scrambling because there’s no breathing room in this job. We couldn’t even get one proper day to connect or recharge because, frankly, the CEO loves money too much to let the company slow down for even a few hours. The only benefit is going and realising everyone feels the same as you and knowing you are not alone. This experience taught me a lot — mostly what to never tolerate again. However I think once you work at GetHarley, you can work anywhere.

- Supportive team with clear opportunities for growth and development - Open and transparent communication from leadership team - Regular company socials that help build relationships, including members of other teams you don’t interact with as often - Friendly and approachable colleagues - Excellent office location

- fast paced startup environment, may take time getting used to - high workload and responsibilities, can be overwhelming but great growth opportunities

The company is growing really fast, which means there are loads of opportunities and new challenges to solve.

Can be unstructured with shifting priorities.

There was an amazing, kind team of people here - many of whom have left / been made redundant.

I don't usually leave these kinds of reviews, but like many people before me, I feel compelled to do so. If you get a call for an interview at Getharley, run!!. The team couldn't care less about the well-being of its employees. People are completely burned out, the atmosphere is miserable, and although in responses to previous reviews they repeat the typical "we do take all feedback seriously," this is absolutely fake. Every week, in team meetings, Charmaine and the leaders repeat the same empty rhetoric: "If we had known X amount of time ago what we know today, we would do things differently," and that everything is the way it is because "we're a startup." Constant excuses and zero real action. Wake up. The business has potential, but they seem to be forgetting something fundamental: the employees are the ones who do the work and sustain the company. Even so, there's no human resources department, no support from leaders, no real feedback, no career development plan, no professional growth. There's nothing. People are leaving because there's no future. Every week someone resigns or is fired, and the turnover is constant. The lack of talent is covered by interns who change every six months, and even though they do their best, it's exhausting for the team to have to train new people over and over again, without any kind of structure or continuity. To top it all off, the management style is a joke. There's no plan, no strategy, just improvisation.

Some good people and you can get some skincare samples

I was hired onto a team of 5 other SDRs that were sold the vision of career development and growing with the company. Fast forward 3 months later, most of us were made redundant, because the team "scaled too quickly". However, only 2 months after "scaling too quickly", I noticed they are hiring for multiple sales roles. How is it that in such a short time frame there are magically resources to grow the sales team again? Clearly this does not align with the company value of "honesty". In GetHarley, you are either a favourite or you are out. Only a select few are given the opportunity to actually progress. Note how most employees have either been there since early days or for less than a year. Sales management has no idea how to actually run a sales org, besides the head of sdr who they also let go. They behave like bullies and completely unprofessional. Targets would be increased half way through the month and commission wasn't happily paid out to say the least. The targets were nearly un-achievable and arbitrary, it felt as if they would just make up numbers without checking any data. One individual in particular was very passive aggressive and would even message coworkers about you behind your back, making you feel very uncomfortable in the office. Also very disorganised. For example, there was once an event I was told I'm not meant to go to, then the morning of this person is messaging and calling me asking if I am coming. GetHarley is very good at PR. The positive comments on here seem as if they were written in ChatGBT. I urge you to consider before taking a role here.

Maybe career progression opportunities if you REALLY put the work in.

I’ve worked in various sectors, including start-ups, so I had a good idea of what to expect — or at least I thought I did. But my experience at Getharley was far from what was promised during the interview process. I genuinely felt misled and even gaslit at times. What was presented as a supportive and exciting environment turned out to be incredibly stressful, and the so-called “performance culture” felt more about making the business look good than actually helping employees grow. The targets are unrealistic — the kind of numbers only AI could consistently achieve — and the pressure this creates is exhausting. Despite how much they talk about caring for their employees, the reality doesn’t match up. The benefits are minimal, there’s little to no real health support, and the level of micromanagement can make you feel like you’re not trusted to do your job. At this point, the company is well beyond the start-up phase, so it’s hard to see why that’s still being used as an excuse for the lack of structure and poor quality of internal processes. My advice? Take the negative reviews seriously — there’s a pattern here for a reason. You’ll pour your time, energy, and effort into this company and likely end up regretting it. When so many people are saying the same thing, it’s not a coincidence.

Pros: • Strong internal opportunities for progression if you’re passionate and driven – your development is very much what you make of it and if you put in the work and ask for support, you will get it! • Brilliant team members – some of the most inspiring and talented people I’ve ever worked with • Genuinely a supportive environment – when I was struggling and opened up about it, I was met with understanding and practical support across different areas. If you don’t ask you don’t get, and GH has an open and honest culture, so being upfront has only ever benefitted me in the long term • Exciting to be a part of something with huge potential. GH is a very unique business model so you do feel like you are a part of building the next big thing

Cons: • Some scrappy or inconsistent processes, which is to be expected in a growing startup • Lots of conflicting priorities – with the company in such a strong position for growth, different teams often want to move in different directions at once to scale their department • Communication can be unclear at times due to the fast pace – if you’re not naturally organised, it can be hard to keep up initially, though this did improve with time and practice

the sweet chilli crackers in the Fora kitchen

terrible leadership - all the amazing hires have left either because they can't stand the deluded and micro managerial CEO or have been fired for speaking up pay is rubbish only get promoted if you're mates with the CEO and fall in line with her delusion the company is actually going nowhere and gives a terrible service no career progression unless you're given a made up title to try and keep you from leaving the sinking ship ALL THE GOOD REVIEWS ARE FROM EMPLOYEES FORCED TO WRITE THEM BY THE HR TEAM (who have now either been fired or quit lol)