🌟 Happy Customer Service Week 2024! 🌟 This week, iQor celebrates our incredible team of 40,000 iQorians in 10 countries who go above and beyond to deliver exceptional customer experiences every day! Their dedication, passion, and commitment to excellence builds stronger connections with our partners and their customers. 💬 ✨ Join us in honoring the world-class service of our value-driven team. Ready to grow with iQor? We're hiring! 🌍 🚀 📲 Apply now: apply.iqor.com 💙 Learn about iQor: iqor.com
Qor is excited to attend the Debt Connection Symposium & Expo 2024 in New Orleans! Meet with iQor’s CX experts to explore how Symphony [AI]™ 🤖 is transforming revenue recovery and fintech CX solutions. 💵 Discover how we streamline workflows, reduce costs, and optimize debt recovery strategies for peak performance in the financial services industry. Let’s connect! 📅 October 1st - 4th, 2024 📍 Four Seasons Hotel, New Orleans Book time with our team today!
Join us at the Customer Experience for Financial Services Summit 2024 in Toronto! Meet with iQor’s CX experts and discover how our omnichannel solutions, powered by Symphony [AI]™, are transforming customer journeys in the financial services industry. 💳💵 Let’s connect to explore how AI and innovation can elevate your customer engagement and drive performance excellence. 💡🤖 📅 October 1st - 2nd, 2024 📍 Toronto Marriott City Centre Hotel Learn more and book time with our team today! #iQor #CXInnovation #FinancialServices #AIinCX #CustomerExperience #iQor #OmnichannelCX #SymphonyAI #CXLeadership #SmileWithiQor
Transform your subscription services CX with support from a trusted outsourcing partner! 🔄💳 In this blog post, iQor Vice President of Global Sales Gail McLaughlin Toti shares insights for harnessing AI-simulated training to unlock operational excellence: 👩💼 Boost subscriber conversions with personalized interactions. 🛠️ Harness cutting-edge digital tools for operational efficiency at scale. 😊 Reduce customer churn with skilled agents. 🔗 Discover how iQor can help you stay ahead of the competition with optimized subscription services performance.
We're thrilled to share how our tailored concierge program significantly boosts customer satisfaction and employee engagement for a leading U.S. airline! ✈️ Our innovative hybrid CX model has delivered: ✅ 105% improvement in net promoter scores (NPS). ✅ 18% reduction in employee attrition. ✅ 4% reduction in average handle time (AHT). Discover how iQor's advanced analytics and strategic support transformed customer experiences and operational efficiency. Read the full case study to learn more about our successful partnership and the broader benefits achieved.
🌟 Big news! iQor welcomes Jason Grier as our new Chief Commercial Officer! 🎉 Jason will lead our sales, marketing, and GTM strategy to drive growth and market expansion. With a proven track record in transforming organizations and delivering results, Jason is set to elevate iQor’s market presence and accelerate growth into new verticals. 🚀 🤝 “Jason’s strategic leadership and expertise in fueling profitable growth are exactly what iQor needs as we enter our next phase of expansion,” said Chris Crowley, iQor President and CEO. Join us in welcoming Jason to the iQor family as we continue to innovate, deliver exceptional customer experiences, and push the boundaries of what’s possible! 🙌
Attention, CX leaders! iQor is a proud sponsor of the GDS CX Innovation Summit from September 25th -26th in Naples, Florida! ☀️ Stop by our table at The Ritz-Carlton Naples, Tiburón, to discover how our AI-powered CX solutions are transforming the customer experience landscape, driving employee and customer satisfaction, and boosting operational excellence. Reserve a one-on-one session with iQor Vice President of Global Sales Gail McLaughlin Toti to explore Symphony [AI]™️, iQor’s generative AI ecosystem that empowers our team to deliver exceptional CX. Book your spot with us here to Smile with iQor! 😄 https://www.iqor.com/events/gds-group-cx-innovation-summit-naples-2024/?utm_campaign=GDS%2520CX%2520Innovation%2520Summit%2520Naples%25202024&utm_source=website&utm_medium=linkedin&utm_content=gds-cx-innovation-summit-naples-2024-book-time-with-us 🚀📊 Discover how our AI-driven recruitment solutions help our clients achieve rapid, efficient hiring and training with outstanding CX results. We exceed hiring goals, improve agent retention, and scale up fast, ensuring exceptional performance from Day One. https://www.iqor.com/case-study/hire-right-hire-fast/?utm_campaign=GDS%2520CX%2520Innovation%2520Summit%2520Naples%25202024&utm_source=website&utm_medium=linkedin&utm_content=gds-cx-innovation-summit-naples-2024-hire-right-hire-fast
We're thrilled to announce that iQor has won the prestigious Brandon Hall Group™ Gold Award for Best Leadership Development Competency Models! 🏆 This recognition highlights our iLead mentorship program, which empowers employees globally through personalized leadership development. We're proud to be at the forefront of innovative training and coaching, driving excellence in employee and customer success. Congratulations to all the winners, and a special shoutout to Verizon for also securing Gold in this category! 🎉 Learn more about our commitment to continuous learning and development below.
🎉 We’re proud to announce that iQor, in partnership with Rapid Tech, donated over 400 computers to 53 public schools in Angeles City, Pampanga, Philippines! This initiative is part of our ongoing commitment to empowering the next generation through technology. By providing these essential tools, we aim to enhance the learning experience for students and support their educational journey while also promoting environmental sustainability. 📚🖥️🌎 Thank you to the local leaders and our partners for joining us in this important mission. Read the press release for more information about this exciting initiative!
iQor Qares supports the communities where we live and work. ❤️ We donated Bags of Hope filled with essential school supplies to students at Macabiling Elementary School in Sta. Rosa, Philippines. This initiative is part of our ongoing commitment to support education and empower communities. Together, we can create brighter futures, one bag at a time. 📚 🎒 Read the press release below. 👇
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