The largest-known AI agent deployment in banking
🚀 Forget the red tape—at Gradient Labs, we prioritize momentum over meetings and impact over rigid planning
Watch our voice agent replace a stolen card, in 5 languages 🇬🇧🇫🇷🇧🇷🇩🇪🇲🇽 Everyone in this video is a Gradient Labs employee, and we're proud to be building a multi-cultural organisation that brings different perspectives to our business, and our AI agent.
Neal Lathia explains why human domain expertise is the key to AI agents that are safe, accurate, and offer an exceptional customer experience.
🔊 ICYMI – a few weeks ago, we dropped the only AI voice agent safe enough for financial services. It's shaped by the same principles we use for our chat agent and designed to handle the hard stuff: vulnerable customers, financial difficulties, complaints, and potential fraud. We built safety and compliance into the foundation, running guardrails on every single turn of conversation, while obsessing over latency to keep the experience fast, natural, and delightfully human. To prove it, we filmed a demo in one take with ambiguity, interruptions, and the messiness of a real conversation.
Our CEO Dimitri Masin never thought he’d start a company. So he has some pretty good advice about knowing how identify the “signs” that it might be a good idea. 🧠 For Gradient Labs, the right problem, solution, timing, and people came together. 🤝 And now, Dimitri’s sharing his key takeaways from the last two years of growth.
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