Does firsthand pay their employees well?

According to anonymously submitted Glassdoor reviews, firsthand employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at firsthand. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at firsthand?

41% of firsthand employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated firsthand 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at firsthand?

Guide (7) , Senior Guide (3) , CPRS (Certified Peer Recovery Specialist) (2) , CRG (2) , Community Resource Guide (2) , Firsthand (2) , Firsthand guide (2) , Peer Guide (2) , Senior firsthand guide (2)

What are the pros of working at firsthand according to real employee reviews?

"Culture and flexibility is amazing!" ((in 7 reviews)); "Generous PTO" ((in 3 reviews)); "Great place to work... Good benefits" ((in 3 reviews))

What are the cons of working at firsthand according to real employee reviews?

"Leadership is more concerned about profit than people...patients suffer" ((in 4 reviews)); "Management was inconsistent, they didn’t actually care about the individuals, once the individuals seen the NP then the guides had to start looking for new ones ." ((in 3 reviews))

What are employees saying about firsthand redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about firsthand redundancy and their outlook for job security at firsthand in 2026.

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firsthand

firsthand Reviews

Compare reviews

3.0

41% would recommend to a friend

(44 total reviews)

42% positive business outlook

Ratings by category

3.3

Work/Life balance

3.3

Compensation and benefits

3.2

Diversity and inclusion

2.9

Culture and values

2.7

Senior management

2.7

Career opportunities

firsthand has an employee rating of 3.0 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have an average working experience there. The firsthand employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

44 reviews

1.0

8 May 2026

Limited pros overshadowed by changing performance metrics

Nurse practitioner

Recommend

CEO approval

Business outlook

Pros

Very few unless you are in good with management

Cons

Constantly changing performance indicators No clinical support staff

5.0

11 Feb 2026

Great place to work

Product manager

Recommend

CEO approval

Business outlook

Pros

Amazing impact with our members

Cons

A lot of politics within engineering

3.0

2 Jan 2026

Not sure what to think

Guide

Recommend

CEO approval

Business outlook

Pros

Great concept, poorly executed so far

Cons

Not going live can be boring

Viewing 1 - 3 of 44 Reviews

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Jobs at firsthand

Psychiatric Nurse Practitioner

Remote

US$160K - US$160K /yr

(Employer provided)

View job

Senior Applied Research Scientist

New York, NY

US$160K - US$210K /yr

Staff Product Manager, AI/ML

New York, NY

US$195K - US$210K /yr

(Employer provided)

View job