Does esure pay their employees well?

According to anonymously submitted Glassdoor reviews, esure employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at esure. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at esure?

40% of esure employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated esure 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at esure?

Customer Service Representative (25) , Customer Specialist (14) , Claims Specialist (11) , Analyst (7) , Customer Service Specialist (7) , Claims Handler (6) , Customer Advisor (6) , Customer Service (5) , Fraud Investigator (5) , Team Leader (5) , Customer Service Agent (4) , Customer Service Sales (4) , Customer Support (4) , Delivery Manager (4) , Motor Claims Handler (4)

What are the pros of working at esure according to real employee reviews?

"Nice people and hybrid working" ((in 41 reviews)); "Other members of staff are amazing a great family feel between individual teams." ((in 15 reviews)); "I felt that the Salary was competitive and pay descent" ((in 15 reviews)); "Training is good and long but by the end you won’t know anything because they try and teach you everything in 4 weeks" ((in 11 reviews)); "I was lucky enough to have a good manager who found ways to keep people motivated despite the pressures that the company put on us." ((in 9 reviews))

What are the cons of working at esure according to real employee reviews?

"Low pay compared to other insurance" ((in 25 reviews)); "Management and exec have been extremely poor communicating to staff through a critical time e.g." ((in 24 reviews)); "Bad culture/ terrible actually Performance managed within a inch of the agents life Lay off Tls annually for last 5 years" ((in 12 reviews)); "It's worked really well and acknowledged by senior management." ((in 10 reviews)); "Where do I start the hours and shift patterns are horrendous all calls are scripted say one wrong word or give advice and I get bonus deducted most people do not even pass probationary period due to this." ((in 7 reviews))

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esure

esure Reviews

3.0

40% would recommend to a friend

(368 total reviews)

David McMillan

51% approve of CEO

33% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.3

Work/Life balance

2.9

Culture and values

2.9

Compensation and benefits

2.8

Career opportunities

2.6

Senior management

esure has an employee rating of 3.0 out of 5 stars, based on 368 company reviews on Glassdoor which indicates that most employees have an average working experience there. The esure employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

368 reviews

4.0

11 Jul 2017

Good company

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

They're supportive and help you with any help you need

Cons

You're put under lots of pressure

1.0

20 Jun 2019

Asset Stripping Under Private Equity Firm - Avoid

Full stack developer

Recommend

CEO approval

Business outlook

Pros

It was a good place to work before Bain Capital took over early 2019. Nothing good about the company now.

Cons

Since Bain Capital took the ownership early 2019, typical asset stripping exercises have been going on - cutting down investments, firing people and so on. Number of employees who have been at the company for 10+ years were given one hour notice to pack up and go home. No decency or respects paid to their employees.

esure Response

Whilst we are disappointed you feel this way, we’d like to thank you for taking time to provide us with feedback, as our aim is to make esure a great place to work. Therefore if you would like to give us any further details to help us improve please contact us via recruitment@esure.com Kind regards

1.0

24 Feb 2022

Ignore reviews previous to 2020 takeover of the company. In its current state best avoid

It consultant

Recommend

CEO approval

Business outlook

Pros

You had a job during the pandemic

Cons

There will always be churn at a company but not a complete exodus of both old and new staff! It is a pretty clear indication of problems yet Senior Management don't know what to do. Senior Managements only objective is to thrash in a transformation project whether it works or not and leave with their date based bonus money. The next generation of staff will be picking up the pieces for the future

Viewing 1 - 3 of 368 Reviews

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Good company

Asset Stripping Under Private Equity Firm - Avoid

Ignore reviews previous to 2020 takeover of the company. In its current state best avoid

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