driversselect Reviews

First, I want to thank you for taking the time to provide feedback about your frustrations. While we recognize that having bonus structure changes can be frustrating, unlike most car dealerships, we provide a competitive base salary and health care benefits that provide stability not often experienced in the dealership world. We provide paid training to all Customer Experience Officers, and usually they've had no experience in auto sales before. In the past year, we have gone from selling about 250 vehicles per month to close to 800 per month. When a business model changes and grows that fast, we have to make changes that align with the new circumstances. However, we do hear you and are making every effort to minimize impact of change as we move forward. This is definitely a company where right now you have to hold on and embrace change because a lot is happening at a fast pace. But that should signal a positive outlook for the future, hopefully, and boundless opportunity to grow into different positions within the company (like so many have within the last year). And please feel free to reach out to Geremy (your VP Sales) or any one of your sales leaders, who have all worked their way up through the CEO position. I think they could be a great source of perspective. Thank you again for your time and feedback. - Brandi B.

Yikes! Ok. I'm going to respond similarly to another review that hit on some of these same issues. We realize that most companies recognize, reward and promote based mainly (or solely) on performance measures. However, here at driversselect, performance is just one of the considerations for promotions and recognition. If someone is achieving results without living, supporting and upholding our core values and purpose, a promotion will not be recommended. We realize this can be discouraging at first, but hope that the end result of a culture that fosters care for our customers, fellow tribe members, vendors, suppliers and community will help align us all on this practice. In reference to the statement that "anyone can sell cars," we believe that it doesn't take much to sell a car when you lack transparency, care and concern for creating value for the customer. The challenge is in selling cars with high standards, ethics and commitment to caring about the needs of others over mere personal gain. Also, it is quite difficult to get a job at driversselect. Once in and trained, we usually like to keep our great talent around. Sometimes we realize that they are underperforming in a certain area but we see that they will really flourish in another role. We have invested in these great hires and we owe it to them and to ourselves to try to find the best place for their talent. I hope this provides some needed clarity. Also, please know that you can talk to your manager directly about any frustrations you may have at any time. Thank you - Brandi B.