boxxe Reviews

3.0

44% would recommend to a friend

(65 total reviews)

Phil Doye

48% approve of CEO

28% positive business outlook

boxxe has an employee rating of 3.0 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have an average working experience there. The boxxe employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

65 reviews
2.0
13 Jun 2022

Plenty of room for improvement

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Work from anywhere policy - Flexible working options - Modern, spacious office within walking distance to York city centre - Quarterly bonus based on company targets - Company share scheme - Enhanced maternity and paternity leave - Some of the nicest colleagues i’ve had - 5% pension - Benefits like Perk Box which offer retailer discounts and Vitality where you can get a GP appointment remotely (or in person if you’re based in London) - Salary sacrifice - 11 days allowance to spend volunteering with charities both in person or remotely - Working towards progressive initiatives like B-Corp certification and they’ve recently joined TC4RE

Cons

- Management training not consistent. This was raised a few months back on a company all hands and we were told there wasn’t any management training provided. Worrying given the sheer number of managers in the business - Top heavy structure - Communication from the senior leadership and exec team needs work. Need to be more open about upcoming changes that will impact a team - Still feels like a disconnect between senior leadership/execs and employees. Concerns were raised about the number of leavers and we were told there was no problem. Then a few weeks later we were told actually the attrition rate is high. Then blaming it on 2nd lockdown which was many months ago and how this changed people’s wants and needs in work? - Needed greater support in my role that boxxe did not have. There were no clear expectations or outcomes to achieve so very easy to feel overwhelmed and left on your own - Salary lower than others in the industry. I was offered 10-20k more elsewhere. New hires are being offered a lot more money with less experience. boxxe need to conduct proper salary reviews to retain employees and reflect current markets - Lack of diversity outside of gender - Not many women in senior leadership/exec positions - Progressive initiatives feel like a tick box exercise with no meaning other than to make boxxe seem more profitable. I.e boxxe spoke on the TC4RE podcast- what have boxxe done DE&I wise? They mentioned how remote work has meant they can employ people from more diverse backgrounds but if the actual hires are still majority white, how effective is it? - Lots of new hires and people without industry experience. Rounded up, around 40% of people have been with the company for a year or less. Not necessarily a con on its own but when you have this, lack of management training, lack of support and no clear goals, it feels like a free for all and everyone is just trying to keep their head above water - High attrition rate - Feels like for a while now there hasn’t been a focus on the people. It feels very money focused and people have noticed. Lots of teams suffering from low morale - Lack of recognition for the work you do if you’re not on the sales team - CEO can make a few tone deaf comments on company all hands. I don’t think he realises how it comes across and they are sometimes difficult questions. I.e. when people ask whether there will be salary uplifts to reflect soaring costs of living, mentioning perk box savings (which are minimal) and how we save money on travel by remote working can fall a bit flat. (Especially when that’s offset by gas and electric prices anyway)

avatar
boxxe Response
3y
Thanks for your feedback. Today we launched a new learning platform which will give all colleagues a wide range of learning and development options including management and leadership development. Last month we also introduced a monthly wellbeing update to further add to the support that we provide to colleagues.
3.0
13 Apr 2022

Overmanaged

Recommend
CEO approval
Business outlook

Pros

Good people Minimal unsociable hours work Good work/life balance

Cons

Poor pay for non-revenue generating roles Awful/short sighted senior management Over abundance of middle managers Lack of communication from senior management to lower levels Inability to recognise company wide low moral

avatar
boxxe Response
4y
Thank you very much for your feedback. We are sorry to hear that your current experience of boxxe is not at the standard we expect. If you are comfortable getting into more detail with the business, we would love to hear more. Its great that you have a great work life balance and we take great pride in our work from anywhere policy.
1.0
14 Nov 2021

Avoid

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid role available which is good in pandemic.

Cons

Not much progression. Everyone is for themselves!

avatar
boxxe Response
4y
Thank you for the feedback on your experience of being part of the team. You've mentioned concerns around progression and management - if you're comfortable getting into detail, we'd love to hear more. We have our employee feedback surveys which you can use as a platform to feedback to the business. We're so glad that you're enjoying the freedom to work from anywhere - from the moment we saw our CEO run a meeting from his treehouse, we knew that it was the future of work!
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Glassdoor has 67 boxxe reviews submitted anonymously by boxxe employees. Read employee reviews and ratings on Glassdoor to decide if boxxe is right for you.