accesso Reviews

3.8

63% would recommend to a friend

(203 total reviews)
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Steven K. Brown

69% approve of CEO

58% positive business outlook

accesso has an employee rating of 3.8 out of 5 stars, based on 203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The accesso employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

203 reviews
2.0
20 Dec 2018
Recommend
CEO approval
Business outlook

Pros

The people below management are great. One of the best groups of people I've worked with in my career. My fellow engineers and I care about producing good work and there really isn't a lot of politics at our level, which makes for a collaborative and friendly environment within the engineer circle. PTO is generous if you stay for a while.

Cons

There's an ongoing disconnect between the engineers and upper management. Recently, we had a meeting where senior management talked about code quality and that engineers need to speak up if they see issues. Here's the thing. We HAVE been speaking up. It's management and upper management that bend over backwards for clients and force features in quicker, thus leading to rushed development. This leads to my second point: We are not a product focused company. Some of the "client support" that I've seen consist of misusing products to showcase features that weren't originally supported. That's called a hack, and it should never be done. I get that clients have needs to be met, but there is no balance between that and maintaining a stable product. It's always about what client X or Y thinks about these features rather than if our products can support that or if we could abstract out functionality so it can integrate with our products well. The on call and production load support structures are a mess and management refuses to change those policies that obviously catered to when the company was much smaller. Even though they are trying to rollout a new way to track capitalized hours, I still feel micromanaged since my manager still wants to track every single minute in the software that we use even for meetings that are not capitalized. Final point is that the company does not manage poor performers well at all. From non-team players to employees that display complete incompetence to the point where nothing gets delivered for a long time, accesso still retains them for some unknown reason.

1.0
26 May 2019

Bad management and not a place for engineers

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Plenty of snacks in the cafe and amount of PTO is nice. There is a sense of comradely amongst engineers. Office looks nice.

Cons

I do not feel a sense of clear technical goals when it comes to going from legacy tech to more modern tech. They established an R&D department to help pave the way to a more modern tech stack. But, it seems like all of the new development is just centered in that small department while the rest of us are trapped working in old tech that, honestly, endangers an engineer’s career. I haven’t heard of any major milestones from that department either, so it sounds like bad management in general. My skills have not expanded nor improved in my time at accesso. Everyone was called in during a holiday to work on menial tasks to help diagnose a serious issue. We were called away from our families without notice and forced to work for a few hours accomplishing almost nothing. Panic management at its finest. Point being, engineers need to steer clear from this company. Your skills will only stagnate and you would just be frustrated with the beauracracy and legacy code. On top of all of this, they continue to underpay employees.

1.0
3 Jun 2019
Recommend
CEO approval
Business outlook

Pros

The PTO policy is fairly generous and there are snacks and drinks. There are also fun Fridays - most of them are a fun diversion. Able to work remotely if warranted.

Cons

I'll start off by saying I did genuinely enjoy working here and I did believe in the product offerings initially. Not any more though. The company grew fast but didn't quite have mature enough processes in place to support the expansion. The codebase is dated and new features are constantly being piled on top of it like a Jenga tower. Maintaining a wobbly structure is not sustainable. There are efforts to modernize the tech used and well as migrating to cloud infrastructure, but I predict the earth will orbit around the sun a few more times before that is completed. The day to day activities for most devs remain within the legacy codebase. Several of the senior leadership are considered "lifers" and don't seem to be too bothered by this, but this kills marketability and growth for a dev. Let's hope for the sake of those people the company never goes under, because I can only imagine how they would fare in a technical interview after their dev muscles have atrophied after all those years. The company also over commits more often than not with tight delivery dates for its clients, which leads to corners being cut, putting in extra hours to meet the deadline, and a less than ideal architected solution. Finally, the pay is almost insultingly low. The company runs very lean and compensation takes a hit because of this. They claim it's offset by benefits, but if you actually do the math and compare to other companies in the area, you'll see it's really not competitive. On top of that, you have on-call rotations and an unofficial policy to work 45 hours, even though it is never explicitly stated in the employee handbook, but I guess they can't legally put that in there since they aren't paying you for the extra hours. This used to be micromanaged heavily. Don't they realize this effectively forces employees to fudge hours? To be fair, they've gotten rid of that strict minimum within the last year or so, but they are still micromanaging capitalizable hours. I suppose I only have myself to blame for being complacent with this, seeing as I knew what I was getting into. I was ok with that trade off due to the company culture and values along with all of the prospective business new clients would bring by being a leading solutions provider in the industry, but when a lot of that has changed within the past couple of years, it's time to move on.

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accesso Response
6y
Since 2012, accesso has experienced significant growth. From a single entity with $46 million in revenue generated to now 6 product groups with over $136 million in revenue, our client base has doubled with new contracts executed annually. We’ve expanded into regions of the world we’ve never operated in before and have added many new employees to provide additional support for our current staff, including the stand-up of new teams internationally. As you know, our internal processes around product delivery, client services, and business operations has continually shifted based on feedback shared by you and your peers during your leadership one-on-ones, group town halls, and our employee engagement surveys. Based on your Glassdoor review, we are happy to hear that some of the changes we’ve made so far have made a positive impact for you. We do recognize that we still have much opportunity to continue improvement and we hope you were as vocal in your annual survey this year as you are in this forum. Much time and focus is put into analyzing each employee’s feedback from these surveys, which allow our senior and executive leadership teams more visibility into how and when they should make changes that will be both meaningful and appropriate for our collective teams without negatively impacting the business. Changes like technology transformations in R&D are a long-term effort that will take years to fully complete and you may not be able to see immediate improvements in the production environment. It doesn’t mean they aren’t happening, but it does sound like we can do a better job of communicating what is happening and we will. It’s certainly been an exciting time for the company these last several years and each of our employees have contributed to our growth in some capacity. We know that thank-yous, recognition awards, and company-sponsored fun perks and events will only go so far to show you how much we appreciate your efforts. We encourage you to openly communicate to your leaders directly so we can continue to make the right improvements at the right times.
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Glassdoor has 209 accesso reviews submitted anonymously by accesso employees. Read employee reviews and ratings on Glassdoor to decide if accesso is right for you.