- Culture is one of hostility and unprofessionalism. Upper management will routinely treat employees in an aggressive and deeply unprofessional manner ranging from yelling and inappropriate language to loud comments about personal appearance and personal value judgements.
- A team made up mainly of friends or acquaintances resulting a very nepotistic and illegitimate working environment. Major inexcusable incidents will be brushed over as the offending person’s direct manager will often be their friend.
- Upper management are frequently ignorant to what is happening around them. Any legitimate concerns, no matter how consistently raised will fall on deaf ears. Weeks later the problem will become too big to ignore and blame placed on the teams who attempted to raise these concerns.
- Overtime is routinely expected and, of course, unpaid. Staff are expected to work hours of overtime and routinely through breaks. Often times taking your contractual break will result in a reprimand.
- The product itself is really quite bad. Zoomo has a history of backing its frontline teams into a corner by making them sell products which either pale to competitors or simply outright do not work. Frontline teams will be left to totally alone to deal with rightfully angered customers and reprimanded whenever doing so.
- Major business changes and updates will often by rolled out with very little communication or awareness. Abrupt, major changes are often made during the days trade with no prior knowledge.
- Safety is a major concern at Zoomo, which, on paper is great. Thorough safety however is often overlooked or ignored in favour of bringing in more profit.
- The company is consistently trend chasing in hopes of any legitimacy. As a result the company find itself struggling to move upward as they try and recapture unrepeatable successes in the start up space. Majority of budget and team focus go toward chasing this legitimacy while the product itself continues to falter and grow increasingly obsolete. A CEO who desperately wants to be Australia’s Elon Musk, frequently wasting money on flashy optics like unnecessary offices or spaces while consistently cutting jobs and costs which would improve the product or safety.
- The company’s driving goal of being green is a faux goal. In line with the above comment, it is purely a guise to attain the aforementioned legitimacy. Any positive green impact is undone by the wasteful use of energy and the reliance on ICB cars to make the business move.
