Zara Reviews

3.3

52% would recommend to a friend

(9,515 total reviews)
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Mr. Óscar García Maceiras

63% approve of CEO

49% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

10K reviews
1.0
30 May 2022

Best Advice - Don't.

Recommend
CEO approval
Business outlook

Pros

- You get to meet new people and make new friends -First dibs on good items (new season/sale) especially if you're there full-time, you get to see everything. -Discounts (?) on top of sale items -Good look on the CV as it's an international brand - you can raise chances of getting better opportunities in other places or even get into ZARA in another country (heard it's just bad in NZ but everywhere else is fine - so you take your pick) -Good diversity in staff coming from different backgrounds - culturally, and professionally.

Cons

- VERY low pay considering the amount of physical and mental stress. - Extremely appalling management in the NZ team. - You only get 25% discount after 3 months of working there. And you have to wait another 6 months to get "Christmas Benefits" -during the Christmas period. (though I know some people who didn't receive this even if they've been there for over 6 months. - Health and safety issues especially in the stockroom - Management is very unorganized and only tries to look pretty in front of HR or head of AUS and NZ. - Lack of growth in NZ (for now) as there's only one store- but still I think the top managers (SM, ASM, OPM) choose and pick favorites for those who they want to move up. - Lack of respect and gratitude towards staff members - Many more CONS than pros

1.0
18 Jun 2018

Horrific

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Made some lovely friends here that I have kept in touch with.

Cons

- No humanity, no room for human error. - Staff are all depressed. Forced to wear knit wear uniform in height of summer. - Unfair treatment of long serving staff who ask for more opportunities to grow. - Management make a ridiculously big deal about small things ie wanting to swap a shift. - Shift times are changed without 24 hours notice. - HR at all levels is condescending and two faced. They seem to think working at Zara is a privilege and staff should get over how poorly they are treated. - Floor staff just call in sick because it's such a toxic and stressful environment, meaning the rest of the team is stretched, meaning more people call in sick the next day and so the cycle goes on. - Massively high turnover meaning new staff members get thrown in the deep end with very little understanding of what to do because everything has to be done the specific "Zara" way. - Many team members are hired with very little experience to draw on let alone minimal grasp on English language, but are expected to know everything from the get go. - Non management are treated as sub human. - Staff are asked to be present 10 mins before starting shift, and aren't paid for this. Arriving to brief AT 850 for a 9am shift is considered late and noted down and reported back to HO - I was lied to about salary when offered the role, and discovered this is common. Ie offered the role at a certain salary then told there was 'a mistake' in the advertisement and they couldn't offer that amount. - No tea or coffee or even napkins, basic kitchen amenities provided, someone had to bring their own tea towel in to use for a store team of dozens. - Store managers are under a ludicrous amount of pressure from Spain at any point in time which trickles down through the store team Absolutely abhorrent work place that I wouldn't wish on my worst enemy. No culture, no joy.

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Glassdoor has 15,237 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.