Systemic unethical behavior towards employees in Operations
Pros
-Truly great products of the highest quality and performance capability. Zoll continuously updates the design not only for sustaining reasons, but introduces new features as well. Culturally employees embrace the fact that the products they work on save lives and understand what comes with such level of responsibility. - Absolutely unbelievable processes and systems to ensure product quality and process controls. - Technical staff at every level extremely knowledgable of the product and considering the regulatory restrictions in this field, innovate remarkably well. - While Zoll is not swimming in resources, the headcount is more than appropriate when taking into account the amount of work on everyone's plate. This leads to proper number of hours spent by individuals in the office. Unlike many larger companies Zoll is not as afraid to spend money on hiring people.
Cons
The level of cultural toxicity caused by upper management within Operations/Manufacturing is on a level that I have not only never witnessed before, but have never even heard of in all my years working. A truly unbelievable combination of select individuals that strike fear into their employees through public humiliation, screaming, inability to listen, rejection/discouragement of ideas and dictating. Undermining, favoritism, sexism, narcissism, nepotism and sheer disregard for even the most basic ethical and professional standards is exhibited on a daily basis, without even the slightest attempt to hide it or acknowledge it to be a problem. Personnel are afraid to speak up on too many levels, despite the numerous HR complaints. As such cultural behavior is contagious, many employees at a lower level exhibit the same behavior as upper management as they were never kept in check and in some cases encouraged to act in that way. Personnel on the production floor treated like robots. Middle management is a rotating door. Support personnel in too many functions unable to change anything.