XPERTECHS Reviews

3.6

59% would recommend to a friend

(14 total reviews)

Mike Mellott

52% approve of CEO

44% positive business outlook

Reviews by job title

14 reviews
2.0
17 Apr 2020
Recommend
CEO approval
Business outlook

Pros

You learn a lot in a short time. Houston Team is awesome. Great group to work with.

Cons

Searching for documentation in very fast pace environment isn’t very streamlined. Maryland Team isn’t a great source when asking for help & cannot be trusted. The lead would assign service request with little to no explanation on how to quickly resolve the issue. During training, was expected to reach unrealistic training goals within 90 days of employment without having real understanding of the environment. Was singled out during daily huddles for mirror errors on service requests

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XPERTECHS Response
6y
Thank you for your review. This experience is the opposite of our intentions. As a technology company our industry changes rapidly, and to help our Team succeed in such a fast-paced environment we have implemented tools and processes to streamline workflows. During the 90-day probationary period, we expect experienced technicians to be able to grasp the concepts. We are sorry that it did not work out for you, and we wish you the best.
1.0
10 Jun 2019
Recommend
CEO approval
Business outlook

Pros

Other team members where very helpful.

Cons

Got blamed for things that were not my fault No one reached out to ask me if I had any issues or concerns, even if I was just an intern. There is no order in that office and blame is always pushed on person who didn't really create the issue. The users where never what caused the stress level to be so high. It was the two team persons that caused drama every day I was there. Every day there was blame pushed off on other team persons when they weren't in the office. I got blamed for things that I simply was never shown correctly but did not feel comfortable telling upper management because of harsh remarks in meetings that were directed towards me. I saw this as a good opportunity and I stuck in despite all of the drama in that office that I am sure that management doesn't know because they are not there on a daily bases. There were rude comments made about users. The two ladies on the team were great when I had questions but I felt nervous to even come in everyday because of being blamed for so many things that I was only doing what I was taught and not trained in the right way.

3.0
15 Oct 2018

Happily moved on

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Growing company, plenty of work to do

Cons

Work-life balance non-existent, passive aggressive management style.

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XPERTECHS Response
7y
Thank you for your review and feedback. We strive to create an environment of respect and a family atmosphere at XPERTECHS. I am sorry we did not meet your expectations of these traits. These comments did catch me off-guard however, as it is well known throughout the company that I have an open-door policy, and no one has sat down with me to discuss these unsettling feelings. I wish these concerns would have been brought to my attention while you were a member of our team, so I could have had an opportunity to address them. I wish you the best in your future endeavors!
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Glassdoor has 18 XPERTECHS reviews submitted anonymously by XPERTECHS employees. Read employee reviews and ratings on Glassdoor to decide if XPERTECHS is right for you.