Pros
- Work from home for 10-25 hours per week at your discretion. - Pay is consistent and bi- weekly. - Some sick time accumulation. - Communication with supervisors is usually efficient unless you are asking for details on why you were flagged for not meeting metrics (see Cons). - There is a since of community involved in the daily email received. Christmas gifts, games, health and wellness opportunities online, etc.
Cons
- Hours of unpaid training and testing prior to employment. - Set hourly work, no raises. Tasks are timed and last from approximately 1 to 15 minutes. If it takes you longer to complete a task, you can't bill for that without getting a warning that this is grounds for suspension. You are expected to get better and thus faster at your work and so taking longer is allowed initially, in the first three or so months of employment. - No benefits beyond a sick time accumulation of 1 hour per 30 hours work, and there is a yearly cap for that. - The quality control for raters is not well-governed. You are graded against a metric that can be very subjective. This means that, if you do not agree with a series of subjective ratings, you can be "deny listed" for weeks which means you will have no work and no income and essentially are waiting to get fired. You can present your own reasoning for your rating choices in order to get back in the queue, but any agreement with your reasoning does not mean the supervisors will reconsider your status and often these types of emails often go unanswered all together. You can also suddenly be let back into the work queue, even after having been deny-listed, without explanation and expected to work minimum hours without notice, and with the questions you had when you were first deny-listed. - Communication is all by email; there is no direct contact with supervisors except during a monthly "office hours" where all raters are invited to a zoom.