WHSmith Reviews

3.1

50% would recommend to a friend

(2,516 total reviews)

Andrew Harrison

55% approve of CEO

41% positive business outlook

WHSmith has an employee rating of 3.1 out of 5 stars, based on 2,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WHSmith employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

3K reviews
5.0
23 Jun 2026

Solid experience

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good team and good processes

Cons

Sometimes the leadership was disorganised

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent family feel within the Travel team - good camaderie and several people, teams tend to go to have lunch together

Cons

The current changes in the high street section mean there's still some uncertainty within the firm

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WHSmith Response
21h
Thank you for taking the time to share your feedback and for your positive review. We're delighted to hear that you enjoyed the strong sense of camaraderie within our Travel business and felt part of a supportive team environment. Creating a culture where colleagues can build meaningful relationships and work collaboratively is something we value greatly. We also appreciate your comments regarding the uncertainty created by recent changes within the High Street business. We recognise that periods of change can bring challenges, and we remain committed to communicating openly with colleagues and providing support throughout these transitions. Thank you again for your contribution during your time with us, and we wish you every success in the future.
3.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good if you're young and looking for a chilled out job with nice people

Cons

Pay and high turnover of managers and staff

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WHSmith Response
1d
Thank you for taking the time to share your feedback and for your contribution during your time with us at WHSmith. We're pleased to hear that you found the team friendly and the working environment relaxed, particularly for those starting out in their careers or looking for part-time work. Creating a supportive and welcoming workplace is important to us. We also appreciate your comments regarding pay and staff turnover. We recognise that consistency in management and retaining talented colleagues are important factors in creating a positive employee experience, and we continue to focus on improving these areas across our stores. We wish you all the best in your future career and thank you again for your feedback.
Viewing 1 - 3 of 2,516 Reviews

Glassdoor has 2,688 WHSmith reviews submitted anonymously by WHSmith employees. Read employee reviews and ratings on Glassdoor to decide if WHSmith is right for you.