Vaultex UK Reviews

3.8

67% would recommend to a friend

(113 total reviews)
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Fergus Connolly

80% approve of CEO

58% positive business outlook

Vaultex UK has an employee rating of 3.8 out of 5 stars, based on 113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vaultex UK employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

113 reviews
5.0
8 Sept 2025

Great company to work for

Recommend
CEO approval
Business outlook

Pros

Great managers and great people to work with

Cons

can`t say i have any

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Vaultex UK Response
9mo
Thank you for taking the time to leave a review. We're delighted to hear your experience as a cashier in Woolston has been so positive - especially your shout out to our managers. We'll share this with the site leadership. If you spot any ways we can keep improving - please speak with your line manager or HR. Your feedback helps us make Vaultex even better. Thanks for being part of the team!
1.0
3 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Majority of staff are talented and motivated. Great terms and conditions on paper Guy at the very top is a great leader.

Cons

An IT ‘function’ that has been under transformation for the last 3-4 years led by people who don’t seem to have a clue about IT. There has been a monumental waste of the company’s money and everyone’s time. A department that is a real risk to the company’s sustainability. Needs some real scrutiny.

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Vaultex UK Response
5y
Hi and thank you for taking the time to leave a review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing these issues to our attention so we can continue to improve going forward. We agree that we have a great group of talented and motivated employees that work hard and are brilliant at what they do. We also agree that there has been a transition within the IT team which has led to some of your points above, however we are working hard to ensure we continue to address these issues moving forward. Feedback will help us to continually improve our services and it’s much appreciated. Wishing you all the best for the future.
1.0
27 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Pay is reasonable. Colleagues are friendly.

Cons

To sum up the leadership. The CIO saw a bad review of her on here and held a meeting with the dept and threw a hissy fit. Telling people she hadn’t got rid of good hard working experienced and loyal people to bring in her mates. Well unfortunately for her everyone knows the truth and although her friends may be very qualified, doesn’t make the claim wrong. Also telling people about what someone who left has said is a bit pointless, try fixing the perception rather than claiming its wrong! Zero people management. Work is delivered via slack messages, with an immediate response expected. There is a jira boards that are ignores by management. Planning, plain and simple doesn’t exist. Massive upgrades and changes to the business are thrown in with 2/3 weeks notice. No training or testing time given. Madness on every level Communication so bad they remove people from the business and don't tell their colleagues. To the extend we only find out people have left months later if not in your team! Management don’t attend their own meetings, have no respect for the people under pressure. Just pile more on. Personal development is a dirty word (or two). People are leaving because they feel they have regressed since joining. Something I agree with. HR don’t care about people outside their own dept. They talk, provide enough leaflets to give Green peace a hernia, but there are never actions to help people, they just like to remove people who speak up, and at a time when HR are actively changing contracts to save money, they show zero remorse for effecting people’s mental health COVID made us home worker and we couldn’t even borrow a chair, so a year later my back is in pieces. But eventually, I was offered a keyboard to help.. great thanks. No training Complete reluctance to provide product training. If you don’t include manual handling and fire extinguisher online training, obviously useful to home IT staff. Then management wonder why there is a skill shortage, and still don’t act upon it despite being badgered on a constant basis.

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Vaultex UK Response
5y
Thank you for taking the time to share this feedback with us. We are very sorry to hear that your experience hasn’t been positive whilst you’ve been working at Vaultex. The IT function are going through a process of change at the moment and want to get this right for our employees. We pride ourselves on our Senior Management team and are confident that they are taking the business in the right direction to improve our business. We have an active recruitment campaign to recruit new talent to help with these exciting projects that we have planned over the next few years. We are sorry that you didn’t feel supported during work and didn’t feel that you were given the opportunity to develop your skills. This is something that you would have an opportunity to discuss during your reviews with your line manager. We have lots of resources to help with the learning and development of our employees. Equally our HR team work hard to support all of our colleagues and ensure we have the right people in the right teams. Which is why you have a dedicated HR Business partner that is available to you to discuss any concerns you have. In addition we have worked hard during the last 12 months of COVID to ensure our employees are still communicated to whilst homeworking and still run all of usual campaigns, including a Virtual Hero Award Ceremony, to recognise our peoples efforts. In addition we have managed to run our business without furloughing any of our employees and in some cases reducing working hours without our employees losing any pay. Unfortunately we won’t be able to address every point on here, but we hope the points highlighted above can satisfy the majority of your concerns. Of course we find it disheartening that you view Vaultex in such a negative way, however appreciate your thoughts and comments and wish you all the best for your future endeavours.
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Glassdoor has 119 Vaultex UK reviews submitted anonymously by Vaultex UK employees. Read employee reviews and ratings on Glassdoor to decide if Vaultex UK is right for you.