Unbabel Reviews

Hi former Unbabeler, Thank you for writing this review on Glassdoor. We mean it, as we can only get better through honest and constructive feedback. We’re not sure if we understand what you mean in regards to a move from NLP to customer service; NLP is at the heart of what we do and continues to be so. The areas where our translation layer can be applied do not negate the use of NLP. Eventually, the world’s translation layer will be globally used in all sorts of interactions. Concentrating now on customer support allows us to grow within a very important business need that most companies in the world have - to reach out and engage with their global customers even if they don’t share a common language. Micromanagement and competition is not at all aligned with Unbabel’s values, and we are always keen to help improve these kinds of situations . We are sorry to hear that you had this experience and felt that it was not addressed while you were at Unbabel. We encourage a culture of continuous feedback and the People team have regular check-ins with managers and each employee in order to support and help to facilitate this feedback. When you mention lack of clarity in the workplace, we assume it’s regarding OKRs and deliverables. We are happy to let you know that we have now a tool to manage this, on a quarterly basis, assuring that the teams have better clarity on their goals, as well as full visibility on what everyone across the business is working on. Also, we always aim to be as fair as possible in regards to salaries. This is something that is important to us and we review on an annual basis and remain attentive to any possible salary discrepancies. Finally, regarding exits, unfortunately we’ve had to make some really tough decisions, but we always ensure that we manage these difficult situations legally, professionally and in a humane way, making sure we support our employees in every way we can. We sincerely wish you the best of luck in your new challenge, The Unbabel People Team