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UMAI Restaurant Software

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UMAI Restaurant Software Reviews

4.1

74% would recommend to a friend

(48 total reviews)

Jonas Chelbat

77% approve of CEO

66% positive business outlook

UMAI Restaurant Software has an employee rating of 4.1 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UMAI Restaurant Software employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

48 reviews
1.0
10 Apr 2020

Read all the reviews here, you’ll see many people share the same opinion.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you’re lucky, you’ll meet nice other people who would most likely go through your tough time there together

Cons

1. You’ll be facing or working with a cofounder that is duly in his own fantasy world. He cares zero about you as an employee and the only thing matters is money, profit. Little he cares what and how he impacts the employees of Umai. 2. They sugarcoat you during interviews a lot about the environment, situations, the company to get new hire onboard. Don’t get fooled. They will claim you’re free to work remotely, wouldn’t be monitored about your lunch hours. Don’t get fooled again. They capture your timing you come to office, go out for lunch, return back from lunch. They will tell you that you have XX number of leave days, go travel around, take the day off, please don’t get trapped! 3. Their official working hours is 10 hours in a day which is generally longer than MANY MANY companies over here in Malaysia. Even if you go home 15 minutes after your work hour ends, you’ll have people asking you why are you going home early. With that being said, they expect you to come early, finish work until late night. 4. If you’re hired for your expertise, forget it you can practice is over here. You’ll still need to do whatever the cofounder feels is right. If you would like to advise them, you’ll then need to write up a proposal and take 2 weeks of daily arguments just to verify your point and experience. 5. Cofounders acts like he cares by listening to what the employees got to say, he will even carry out workshops to make you say everything but later on when you see there will be no follow up action on whatever opinions you’ve contributed. 6. If you do not do things like the co-founder wants although he’s doing it wrongly, he goes upfront to threaten you to sack you! No joke. He apparently doesn’t like being challenged. It’s always “ listen to what he says. “ 7. You’ll be disturbed by almost triple digit Whatsapp group on your phone using your own mobile number. So you can imagine what kind of disturbance you get during weekends and after work (at 1-2am yes!) 8. Even if you’re on a holiday, the cofounder calls you give you a work and ask you to work on something that he will claim “IT IS URGENT”. But guess what, even after 3-4 days after that urgent work was done during holidays, the work wasn’t sent out to the customers! 9. You’ll be hyped by beautiful words to work on projects but let me tell you, your project will not be read until full and he will probably already reject your project. Why care? Why the effort? 10. Did I tell you the cofounder cares for the tech team more and does everything he does for them just so someone comes in see the bad culture and doesn’t leave.

1.0
2 Jul 2020
Recommend
CEO approval
Business outlook

Pros

Some of the smartest, brightest young minds I've had the opportunity to work with. Full of potential, and ready to contribute to the company growth. Great product and product team. Despite all the roadblocks and toxic masculine culture, there is a learning at every turn. Perfect for those looking for a quick growth spurt to catapult themselves towards something bigger.

Cons

Worst company culture. Ever. Brings shame and gives a bad rep to so many startups who work hard on building the amazing culture that attracts talents to join startups. Company culture starts from the top, and the cofounders are everything that's wrong with this company. - Cofounders have 0 empathy for clients or their employees. - Don't like being challenged when it comes to feedback on their leadership skills. - No transparency because they have no clue how to run a business, and don't want to be challenged when they don't have a solution. - One of the cofounders has the tendency to gaslight, especially female employees. He will make you feel inadequate whenever you question or challenge him. Makes you feel like you have no value to him or the company, and it's your fault for not delivering when he himself has no idea what he wants or what he is doing.

1.0
1 Nov 2018

DON'T BE FOOLED!!!!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. Some great people from around the world 2. Nice office building/location 3. Kuala Lumpur is a great city to live. Also very well located if you wish to travel across South-East Asia.

Cons

1. Career Opportunities: There is no way up in this company. It's run by people who micromanage, berate, and hold you back. The founders make it a point to remind employees that you work FOR them and not WITH them. Stay away! 2. Compensation & Benefits: Almost laughable salary offered with the expectation of slaving out every day. Salary is late very often (sometimes months), and the company cuts taxes from employees but never pays them. 3. Work/life balance: People don't mind working extra hard/on weekends if they're given something in return - whether monetary benefits, recognition, or more responsibility. Unfortunately, the founders treat employees as dispensable who are fired if they voice a concern. There are some employees (relatives and friends of the founder) who have no KPI's, answer to no one, and come and go as they please. 4. Senior Management: The senior management claim to be serial entrepreneurs whereas, in reality, they're anything but. LinkedIn profiles of the founders are exaggerated and misleading. The companies they founded earlier were all failures (nothing wrong with that), but are never shared in their background story. The founders will go to any length to get things their way - sales employees are constantly taught how to lie in sales meetings, investors are given false updates, product managers are given false job descriptions. However, NOTHING comes close to the fact that the company publishes job descriptions with the false promise of providing visas for employees. No visa has been issued so far. There have cases of people being deported from the country which is extremely sad for the employee's future. 90% of the staff work on tourist visas. IF YOU'RE READING THIS, are from a different country, and have an offer from UMAI please get written guarantees or your visa issued before coming to Malaysia. It really is not worth it!!! 5. Culture and Values: The culture they aim to build here is that it is ok to lie, cheat or steal as long as you're not caught doing it. By not paying company taxes ex-employees of UMAI could not get other jobs within the country until taxes were paid. This dragged on for months and the only response from the founders was "we're out of money". Every single 4 or 5-star rating out here has been doctored by the founders and published in-house. It is very obvious, please do not fall for it.

avatar
UMAI Restaurant Software Response
7y
This is Jonas one of the co-founders responding. I'm grateful for feedback on our employee experience in all its forms, but honestly, this review just isn’t truthful or accurate. Its been taken down by Glassdoor several times for breaking their terms of the agreement, edited by the poster and reposted. Please find my response below, and as always we welcome you to write to us directly if we can be helpful. 1. Visas: We have a status from the Malaysian government allowing us to provide visas to foreigners and expedites the process for us. We have people form 15 different nationalities. We are even required by the government to provide visas in advance of people coming to Malaysia so they have a visa before leaving their home country. 2. Compensation: We are a startup and thus can't compete with the compensation levels that large multinationals pay. We are very clear and transparent on that from the first point of contact with us all the way to the offer call. We always try to pay according to market levels and try to provide other enticing benefits more often seen at startups (more project ownership, independence, fun culture, etc). 3. Career Opportunities: We hire smart people. Not so we can tell them what to do, but so they can tell us what to do. We are not interested in micromanaging and want to empower people. We are a relatively small company with a flat hierarchy. The career opportunity is taking more responsibility and a broader work scope more so than working titles. 4. Culture and values: We had one period many months ago where we were fundraising and ran out of money. We have closed the round of funding and have money to last us well until we are profitable. None of our ratings have been doctored. We answer every single review – whether its positive or negative - truthfully. 5. Work/life balance: This is simply not true. Our staff doesn't work weekends (our working hours are defined from Monday to Friday). Outside of management we rarely work overtime. No one is treated as dispensable. We have amazing people working here. They could all go work somewhere else for more pay. They are staying here for a reason. If they were treated as dispensable, they would not be here. 6. Senior Management: This is also not true. Nothing mentioned in either of our LinkedIn profiles is false or exaggerated. Everything can be confirmed by references. We don't lie to investors (otherwise they would take us to court and this company would not go anywhere), we don't lie to employees (if we did, they would leave) I encourage everyone reading this, to ask as many questions in the interview process as possible and we are of course also always happy to put you in touch with current and/or former employees for them to give you an insight into how it is working here
Viewing 1 - 3 of 48 Reviews

Glassdoor has 86 UMAI Restaurant Software reviews submitted anonymously by UMAI Restaurant Software employees. Read employee reviews and ratings on Glassdoor to decide if UMAI Restaurant Software is right for you.