Two Degrees Mobile Reviews

After the change to the new system (merlin), there were issues with multiple systems. This negatively effects the entire business of course but it seems that customer care bares the brunt of it all... first the customers are so upset with the failings of the company and then the pressure for sales kick in and new KPI's are introduced that aren't realistic. In my interview they said there's lot of movement from the call center to the main HQ - this is not the case. I've seen quite a few people managed out of the company including myself. If they like you, they'll let your KPI's slide... if they don't, or they think you'll become a liability, they'll use your KPI's against you and manage you out. It's so disgusting, glad I left.

mandatory additional workload and hours above contracted upper management seldom do not pay incentives or commissions properly management milking every last dollar out of their employees ~ issue of retail company values are present to disguise to staff that it cares about it's employees no loyalty ~ company does not want to hold onto good staff ~ focus is on keeping the cheapest staff but not quality no direction from upper and senior management ~ retail has gone from bearable to a horrible place to work in the course of 18 months pay reviews in retail are a disgrace legal paid breaks are frowned upon in retail