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Trilogy Enterprises

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Trilogy Enterprises Reviews

2.9

40% would recommend to a friend

(59 total reviews)

Scott Brighton

44% approve of CEO

45% positive business outlook

Trilogy Enterprises has an employee rating of 2.9 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trilogy Enterprises employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

59 reviews
1.0
2 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Salary is paid without delays

Cons

I worked at this company for 7 years and witnessed its ups and downs. It used to be a cutting-edge company, a leader in remote work, but over time it started to decline. During my time there, I met many great people and professionals from various fields. Unfortunately, most of them no longer work for the company. The reason for the decline is twofold: 1. The business model is to acquire dying software products, provide minimal support, and make money from a shrinking customer base. It's important to note that there's no focus on selling good and profitable software. 2. The top management's poor behavior trickles down to all levels of the company. Employees are treated as mere "resources" and their well-being is ignored. They can suddenly duplicate workload without adjusting compensation, switch employees to a different project in a day with a different technology stack and expect the same results within two days time frame. They deceive and manipulate, for example, by saying "shrink to grow" when there's no actual growth. KPIs are always aggressive, and even if you meet them, next quarter they will be increased, without any compensation for sure. The consequences of this for you as a new hire are unfortunate: 1. You'll mostly work with outdated and irrelevant technologies. 2. The software and codebase you'll be working with are outdated, have poor quality, or are technologically limited. The knowledge transfer process is also lacking, leaving you with a "black box" that nobody knows how to manage. 3. The size of the team is adjusted every quarter according to the shrinking customer base, and because this happens across all projects, they'll let you go instead of reassigning you to another product. They call it "shrink to grow", but it's a lie - there's been no growth in 4 years. 4. The remaining employees are left with an overwhelming workload, but their expectations and compensation remain the same. For example, a product that was once supported by 3 engineers (each was pro in his area, and supported a set of product parts written in c++, Objective-C, C#, java), may suddenly be supported by just one person who is expected to have the same level of knowledge and output for the same compensation. 5. The team environment is hostile. Each new member is a survivor of previous downsizing and views you as a threat. If your performance surpasses theirs, they'll be fired. Professional or emotional support is non-existent, and senior employees often do performance/PR reviews, using subjective reasons to decrease your delivery rate and decline your work. So, for those who consider joining this company: I strongly advise against anyone joining this company. Unless you're in dire need of money and are willing to be treated poorly, having your brain manipulated and wasted and have your hard work disregarded. FOR CUSTOMERS of products under the ESW CAPITAL umbrella, my advice: RUN!!! and plan your migration to an alternative product as soon as you hear that your product has been acquired by this company. You will experience declining quality and support, as well as increasing costs if you stay. Because the company business model is to let the product die. So anyway you will switch, sooner or later.

2.0
5 Nov 2013
Recommend
CEO approval
Business outlook

Pros

Staff works from home. You get overpaid. There is no vacation policy. You get to give yourself a title of whatever you like! You can do whatever you like because there are no policies or procedures in place.

Cons

You feel like an outsider if you're not part of the entitled old school Trilogy folks. An elitist mentality. Responses to emails and requests take more than day because staff are running personal errands when they should be working.

2.0
15 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Transparency; exact salaries displayed in job listings. Pay was decent at the time.

Cons

I was full-time but paid on 1099 as a remote worker as they didn't furnish a laptop or set an exact schedule for me, but eventually they did institute scheduling that only gave me minimal flexibility. Also because of this 1099 setup, there were no benefits. The biggest con was the crazy proprietary time-tracking software I had to install to clock in and out. It would track keyboard strokes, mouse movement, websites accessed, and take webcam screenshots of me every 10 minutes (some people's were even more often than that) where my face was required to be visible. If any of these things weren't on point, at best I might not get paid for that 10-minute stretch -- or at worst, company policies threatened that I could be fired me for "fraud". Better still, they cared way too much about where I got my work done. The other biggest con was that the work was absolute drudgery. As a "manager" my job was merely to learn all the characteristics of a high-quality support ticket, and when my agents didn't meet the criteria in one of their tickets, I had to write up a coaching document explaining in GREAT detail (yet also as succinctly as possible) what they did wrong and how to do better next time. Then I would send it to my agent as well as my supervisor who would review it and then coach me in the same way.

Viewing 1 - 3 of 59 Reviews

Glassdoor has 113 Trilogy Enterprises reviews submitted anonymously by Trilogy Enterprises employees. Read employee reviews and ratings on Glassdoor to decide if Trilogy Enterprises is right for you.