Thrive Reviews

3.3

46% would recommend to a friend

(204 total reviews)
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Bill McLaughlin

47% approve of CEO

39% positive business outlook

Thrive has an employee rating of 3.3 out of 5 stars, based on 204 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Thrive employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

204 reviews
1.0
23 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Preface this saying I was a former employee of a MSP that Thrive swallowed without much thought. I joined after that process and the culture was not the same. That being said, some of the employees are helpful and friendly. Benefits are good.

Cons

The management and culture are terrible. very cut throat and demanding. I noticed a change when Thrive continued to purchase/merge with smaller MSPs. Documentation was horrible as was the direction. Too much stress on ticket time in real time, asked to fluff numbers as I was moving through tickets too quickly to justify my 8 hour work day. I requests were completely ignored when I requested to be removed from a volunteer project, and told that it would only be a little longer, This ended up being over 5 more months and my mental health suffered. I received a raise at my annual mark, then I was terminated months later because "they were going in a different direction." I was a fully committed to this company and even trained employs on work flow and time management to assist my own manager with ticket time. They are not clear on direction and many of the high tiered engineers are condescending and do not want to help anyone grow. Do not apply/work here.

1.0
15 Apr 2024

RUN AWAY FROM THIS COMPANY

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

unfortunately no pros here other than working remotely

Cons

Sweatshop Environment: Thrive operates like a sweatshop, overworking employees to the point of exhaustion. Limited Raises: Employees have to practically beg for a raise, and even if granted, it's typically capped at a measly 3 percent, if lucky. Lack of Recognition: Despite employees putting in immense effort, the company shows no appreciation and fails to acknowledge their hard work. Private Equity Firm Influence: The company's reliance on funding from a private equity firm creates instability, leading to layoffs if quarterly targets aren't met. Disorganized Desk Management: Desk management is chaotic, with leaders lacking competency and spending their time on meaningless tasks. They prioritize appearance over substance and are unreachable when needed. Toxic Work Culture: Thrive fosters a toxic work environment where favoritism reigns supreme. Advancement opportunities are limited to those in the "fan club" of certain individuals. Lack of Loyalty: The company displays no loyalty to its employees, using them when convenient and discarding them when no longer needed. Exploitative Practices: Thrive frequently assigns additional responsibilities to employees without compensating them adequately, exploiting their hard work without fair compensation.

3.0
24 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Generous with time off/sick days. $10 (max) ‘Free’ lunch once a week.

Cons

3 days a week at home/2 in office. No upward mobility in customer service if your goal isn’t to be IT. The management (one person) tries to convey an environment of positivity and team work but they are really just trying to mask all of the BS that is tied to the company and the role. Overworked, underpaid and understaffed IT support staff. Clients hate Thrive and feel they were sold a bill of goods. Customer service ends up in the middle of hateful clients and stressed IT department . Most of the customer service department appear to be suffering from Stockholm syndrome and a cult mentality. At least that is the front they put on.

Viewing 1 - 3 of 204 Reviews

Glassdoor has 208 Thrive reviews submitted anonymously by Thrive employees. Read employee reviews and ratings on Glassdoor to decide if Thrive is right for you.