Three Reviews

3.8

67% would recommend to a friend

(1,907 total reviews)
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Robert Finnegan

63% approve of CEO

45% positive business outlook

Three has an employee rating of 3.8 out of 5 stars, based on 1,907 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Three employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
1.0
15 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Some of the people there are great. If you like sideways moves then it’s a great place to work, however progression is extremely limited and requires that you jump through several hoops or sell your soul to operations managers. My line manager did their best to try to make a bad situation bearable.

Cons

I was essentially bought and sold with hundreds of other staff members to an outsourcer without any prior consultation or an offer of redundancy. The organisational philosophy is to micro manage you into complete and constant terror that you could lose your job at any moment. They achieve this using everything from monitoring and questioning how long you spend on pee breaks to constructing impossible quality assurance criteria. If you are moving internally, they will completely shaft you by insisting that they can only offer you a maximum 3% increase on your salary, while bringing in external hires at much better rates. They also make it a disciplinary issue if you’re found to be discussing salary with other staff members. Don’t take a job at Three unless you can guarantee perfect health for the rest of your life. You will be disciplined even if you’re declared medically unfit for work by a doctor. You will be expected to work every hour under the sun at their discretion with no consideration for any sort of work life balance - including a completely illegal 7 day working week. They will also refuse outright to recognise a union. If you want to work for a company that will allow you to actually use your holiday allowance rather than give you a number that you’ll never see, don’t apply.

1.0
15 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Café team, postroom guys and facilities

Cons

Poor behaviours demonstrated by Senior Leaders in the business.

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Three Response
7y
Thanks for getting in touch and taking the time out of your day to leave a review. We take concerns of this nature very seriously and would urge you to use our internal mechanisms available to allow your concerns to be fully investigated. Your help is raising such concerns is essential in order to allow us tackle this issue directly. We have our (anonymous) whistleblowing hotline and our grievance process available to all. You can contact People Assist for further guidance and support to understand next steps. We continue to make progress in our commitment to positive mental health by creating an open and supportive environment at Three. Our Employee Assistance Programme has loads of useful resources and we’ve also recently trained and deployed a number of ‘Time to Talk’ reps across the business. A full list of our reps is available via the intranet. Thanks again.
2.0
15 Nov 2018

Disorganised and political

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some nice people, flexible working and pretty good salary

Cons

Disorganised, bonuses and promotions seem to be based on if the managers like you as opposed to deliverables. No direction or if there is one, it changes within a month. So political that I am pretty sure that the board have no idea what is going on truly, as things are held back or not spoken about until it goes wrong. Controlled from Hong Kong, when they speak everyone jumps, which would be fine except there is such a level of fear that projects and plans are rushed with no foresight and thus fail. So much fear on covering your back that no one takes risks or if they do, by the time something is implemented it is watered down and way below the level of quality it should be. Some of the senior managers are poison and do nothing good for the business, only for themselves. No one challenges upwards past a certain level in case they upset senior management. An example of this is when millions were spent to promote a wearable product that from the outset was seen as never going to work, but it was blindly pushed through due to egos. It failed and all of the work was ripped out of stores within 4 weeks.

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