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      ThredUp

      Engaged employer

      ThredUp Reviews

      2.9

      39% would recommend to a friend

      (443 total reviews)
      avatar

      James Reinhart

      55% approve of CEO

      38% positive business outlook

      Ratings by category

      3.5

      Diversity and inclusion

      3.3

      Work/Life balance

      3.0

      Culture and values

      3.0

      Compensation and benefits

      2.7

      Career opportunities

      2.5

      Senior management

      ThredUp has an employee rating of 2.9 out of 5 stars, based on 443 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ThredUp employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      443 reviews
      1.0
      15 Apr 2017

      Whimsical and nontransparent management in HQ

      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      - Nice offices downtown SF - Great coffee

      Cons

      - Opaque management team, though they preach the opposite - Hypocrite CEO - Favouritism in the HQ; you stay if you are good buddies with the CxO's, not based on your performance - Struggling business model, highly dependent on lots of underpaid manual workers in the DC's

      2.0
      5 Aug 2017

      Customer Service Staff is done a complete disservice.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I tried to think of some. I got tried into this job by promises of being able to rise up due to my previous experience. I have seen my ideas get stolen by our "manager" and then passed out to on warehouse and HQ staff like it was his own idea. Their HQ staff lacks diversity even though they have some great employees that could be promoted. I was so excited to work here and now I'm excited to find another job. Quite disappointing how they get away with so much. If they could lay off the adderall and take more than 2 seconds to think before they have engineers rolling out ideas, then maybe - just maybe, this site could be great again. The CS and HR people are great, when they aren't acting like they are too good to be bothered with actual problems. People are infighting for positions they have been promised and are most likely never going to get. At first, the people were the best thing about the place but now those same great employees have been beat down due to all the changes for the worst that have taken place in the last few months.

      Cons

      They do not pay the seller's anything for their items - then go on to make millions in "bag fees", 'processing fees", etc - and then act like they can't pass this along to their CS staff b/c they don't want to make the warehouse employees jealous. Meanwhile, their staff in HQ take trips to Napa and make better wages when if their marketing department is any indication - they are all being paid too much for a job that is done half half way. They literally can't wait to turn half of their low end staff into automated jobs and joke openly about it. Sad.

      1.0
      26 Mar 2024

      Bad leadership, bad decisions, a lot of favoritism, lies about benefits

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - 4 day work week (on paper, but you're still expected to work weekends) - sabbatical every 3 years (if you're lucky enough to get it approved) - free lunch 1x/week - smart and motivated peers - aesthetic office

      Cons

      - Burnout culture, expected to work weekends even when you're OOO - Massive favoritism as many other reviewers had said - CEO is arrogant and does not take feedback well - Company does not care about the employees or the customers and only wants to get the most profit - Fires ICs and impactful leaders and fails to evaluate the exec suite or consider cutting costs/salaries there - Constant changes in business and strategy - A company that sells to women but does not care about women and would let them go while they're on mat leave and right before

      avatar
      ThredUp Response
      2y
      Thank you for your feedback. We're committed to supporting our employees (both current and former) while making decisions that are in the most beneficial interest of our team, customers, business and shareholders. We provide a number of resources for our transitioning employees that we hope you take advantage of. If you have questions about what is available to you, please reach out. Your feedback is greatly appreciated, and we look forward to addressing your concerns. We wish you success in the future.
      Viewing 1 - 3 of 443 Reviews
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      ReviewsThredUp reviews

      Glassdoor has 470 ThredUp reviews submitted anonymously by ThredUp employees. Read employee reviews and ratings on Glassdoor to decide if ThredUp is right for you.