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The Social Element

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The Social Element Reviews

3.2

55% would recommend to a friend

(86 total reviews)
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Ashley Cooksley

50% approve of CEO

47% positive business outlook

The Social Element has an employee rating of 3.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Social Element employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

86 reviews
1.0
19 Aug 2013
Recommend
CEO approval
Business outlook

Pros

If this is just a part time job for some extra pocket money then it may be good for you - If you are doing this as a main job then I'd make sure you have a backup plan. If you happen to be related to somebody in company management then you are probably already being paid to do nothing anyway.

Cons

A few of the other non-faked reviews say the company is just infested with middle management who don't do anything and are just employed because they know somebody. This is very obvious as soon as you start working here and has just got worse. They don't care at all about their moderator staff welfare and everything they plant in the press and in good reviews is just complete fiction. They employ people who aren't in a position to complain and keep us in virtual terror of losing their job - Just this week we had a company wide email about hours that basically told us to stop talking among ourselves and shut up or else. It was probably the most patronising and rude email I have seen -- And in four years at this company I have seen a lot of them. None of the middle management know what they are doing so there is no point at all in complaining to anybody and the actual company setup is a complete joke. They spy on us, they are rude to us, they blackmail us with threats of taking hours off us if we complain and they sack people with no notice or reason at all. I very much doubt their employment practices are legal - The only time I ever explained what I did to a solicitor they said not at all but if you dare to complain you will lose your job. If I didn't desperately need the money I would be out of here.

2.0
17 Aug 2013

Don't Get Too Comfortable Here

Recommend
CEO approval
Business outlook

Pros

Fairly flexible hours, you can work from home with your family and my paychecks never arrived late. I also enjoyed some of my coworkers.

Cons

This company is on the downward slide. They recently made massive layoffs to people they JUST hired (myself included with zero notice and after extensive training). Also, they seemed to have a very odd obsession with watching you with proxies and making you sign into a million IMs... you're basically treated like a child or like you are going to steal company hours. I found that terribly insulting. Whenever I would mention something to a middle manager, I would be told that so-and-so is related to another manager or that they are best friends. In other words, I had no voice.

2.0
4 Apr 2023
Recommend
CEO approval
Business outlook

Pros

100% remote Flexibility and work life balance. This is one of the biggest and most valued aspects by employees, however you need to know there is more than just offering this (I will expand my answer further in the cons section) The people are incredible. They're smart, funny, motivated and do great work. The culture is excellent by my definition, which is that the employees support and genuinely enjoy being around each other on video calls.

Cons

Pay is well below market but it seems it's much a bigger issue on the European side. I know several current and former colleagues who were underpaid, and/or who increasingly felt their skills and experience were not valued (myself included). HR: This is a department that really needs improvement but not accountability. They are dated and don't follow the changes and direction of the agency. Their knowledge of the industry and understanding of the current labor market is limited and out of date which means they can't keep up to offer attractive compensation packages. On top of that, they don't take feedback on board when you reach out to them through the voice or rather shove any comment under the carpet. Though I said work-life balance is one of the most valuable aspects, HR needs to see that this is just a small part of what they can offer. They don't focus enough on engagement and career trajectory. New technologies: The agency lacks a proper system/app to document processes. I do not think Basecamp is a good choice. Though it heavily relies on Gdocs and that's OK, there are many new technologies out there for enhancing communication, data documentation, collaborative process building and it seems that TSE is behind all this.

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The Social Element Response
3y
Thank you very much for taking the time to share your feedback - it's very much appreciated. I heartily agree that the people are incredible, and I'm grateful every day to be working with such an amazing team. I will include our HR team in that too - they're a small team of dedicated people who care deeply about the agency and the people who work here. Our model of remote working from various territories brings enormous benefits to the agency and our clients - and can make roles like HR challenging. In terms of the Creative Equals work, the SLT and HR are working together on initiatives arising from it, and we're looking forward to sharing those via one of our All-Hands sessions and various follow-ups. The HR team isn't responsible for any delays in that process, and neither do they make the final decisions on salaries and benefits - although they have lots of great recommendations. I would love to talk in more detail about your feedback and hear about your ideas - if you'd prefer to do that anonymously, I can be reached via the Your Voice system. Thank you again for taking the time!
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Glassdoor has 126 The Social Element reviews submitted anonymously by The Social Element employees. Read employee reviews and ratings on Glassdoor to decide if The Social Element is right for you.