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      The Shade Store

      Engaged employer

      The Shade Store Reviews

      2.5

      25% would recommend to a friend

      (277 total reviews)

      29% positive business outlook

      The Shade Store has an employee rating of 2.5 out of 5 stars, based on 277 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Shade Store employee rating is 29% below average for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      277 reviews
      2.0
      7 Jul 2018

      Here's the Truth

      Design consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      The Shade Store makes beautiful products. They stand behind their products 100% They offer short lead times and professional installation There is a Customer Care department in Port Chester, NY that supports any post-sales problems The pay is above average for a retail job Strong benefits The Shade Store has an organized and structured admin system In house measuring and scheduling department Family owned and operated

      Cons

      There is no room for advancement as a Design Consultant. This is a retail position. Design Consultants have no real voice in the company. Changes are made frequently without advance notice. The Design Consultant position consists of nights, weekends, holidays and LONG hours. The interviewing process is tedious. Negotiating the largest salary possible is necessary because you will see very few raises. Poor Management. Over 200 Design Consultants report to little to no management. The management of the showrooms requires a professional demeanor and leadership tools. This management lacks both. The incompetence of the showroom management is general knowledge but nothing can be reported to the owners because of fear of backlash. TSS has "regional managers" but they have no real pull. No proper HR department. HR consists of 1 or 2 people depending on the day. All other HR issues are expected to be reported to showroom management. This is a conflict of interest. Self Management in showrooms. In theory self management is a dream for responsible professionals. The issue with this management structure is that Design Consultants are responsible for their co-workers behavior. If a co-worker is unhinged this company is very slow to act. Poor company morale. Most showrooms experience a lot of conflict. The conflict stems mostly from a hands off approach to managing disgruntled employees. The Port Chester Dream. When/If you are hired on to this company TSS will fly you to New York to meet your "team". This whole process is very moving. The company itself seems to stand for everything anyone would want to be apart of. This company is so easy to believe in and support but sadly the truth is when it comes down to it..it is all smoke and mirrors.

      avatar
      The Shade Store Response
      7y
      Thank you for your feedback. We will share this with ownership. We appreciate that you took the time to share here but please know you always have a direct line to the owners and can always feel free to share any feedback with them directly.
      1.0
      14 Jul 2019

      Worst Career Move I've Ever Made.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Free lunch on Friday. Modern office space in downtown Port Chester.

      Cons

      If you are considering working for The Shade Store at their headquarters, save yourself the agony. This company has the worst work culture you could imagine. The company prides themselves on being a modern work place, but they don't implement any modern elements into their structure. There is absolutely NO work/life balance, you will be treated like property and be expected to work long into the night and weekend. PTO is 10 days (including sick days) but forget wanting to take a day off, you will still be expecting to work on the go regardless of your situation. You could be the best employee, give it 110% 24/7 and management will still find flaws in your work to criticize. There is no recognition given ever. You can and are always expected to do more. The company is essentially a startup, they haven't worked out the kinks in their departments or basic work process. They are growing at an incredibly fast pace, which at first makes it seem like a great company to be a part of. (That's what they try to sell to new employees). However, everyone makes it up as they go, management has no clue how to run the company. Every day involves putting out fires that you have not created. Training is non-existent because no one knows actually knows the policies or processes. There is no mutual respect between employees, all staff members are bitter towards one another. This is probably due to the fact that each employee is so visibly stressed and overwhelmed. This is "Devil Wears Prada" without a Hollywood ending.

      1.0
      6 Jan 2021

      Don't believe the fake reviews

      Design consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      At one time, about 1 ½ years ago, this was a wonderful company.

      Cons

      They sold out to an investor who has changed the culture and layered incompetent management. The company no longer has a customer care department, it has landed on the design consultant desks. We don't have time to do our actual jobs (as in our contracts!) to design window treatments. The only time to work on projects is at home on our own time. Production and shipping delays due to covid have not been addressed and instead, we still advertise that production is fast. It is not. We are exhausted and stressed without a functioning HR department, our PTO days do not get updated, and taking time off can be a challenge due to workload. We are experiencing stress-related health issues. And there is no support, no one to reach out to. Emails are ignored or responded to a week later. And without warning, our sales goals are increased monthly.

      avatar
      The Shade Store Response
      5y
      Thank you for your input - as you know we welcome any and all feedback. For starters I am hopeful you are aware there are direct lines of communication to all leaders including ownership. I would encourage you to reach out so we can talk through any and all of your concerns. I would like to address several falsehoods and misinterpretations below. Our culture has in no way been negatively influenced by any investor. In fact, quite the opposite especially this year with all of the Covid-related uncertainty. Their support and advice have helped us successfully navigate this unprecedented time. But rest assured our family continues to be in control on all levels on a daily basis as well as decides upon any and all new leaders. Our customer care department is collectively the largest it’s ever been and we continue to invest heavily in resources to support our customers with any and all assistance they need. That is the backbone of our company for the last 75 years. We continue to react to customers’ needs and how best to serve them, including huge investments in additional people to ensure our customers are all having a great experience. Our HR department is fully functional, available 24/7 and has accomplished more positive change this year than ever before. As per company policy - any and all HR escalations go right to ownership. And PTO is updated in our system; if you ever have a question on that you can contact anyone in HR or on the management team. The idea that you can’t get in touch with anyone is most alarming as you have direct access to any and all leaders (cell phone, desk phone, email…all published and available). That includes me and all other founders. No doubt this has been a challenging year on so many levels and open communication is more important than ever. We appreciate your hard work and focus this past year; department by department, everyone has stepped up. And we are investing even more to hire additional talent and provide additional resources. These are actions, not just words. Many companies—including many of our competitors—are not in a position to make the investments in our people and processes that we have made and continue to make. I look forward to an opportunity to speak to you further on this should you so choose and I hope this at least clears things up a bit.
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      ReviewsThe Shade Store reviews

      Glassdoor has 285 The Shade Store reviews submitted anonymously by The Shade Store employees. Read employee reviews and ratings on Glassdoor to decide if The Shade Store is right for you.