The longer you stay the worse it gets ! Toxic culture, unethical practices, and zero job security
Pros
• Some genuinely kind, supportive colleagues who try their best in a tough environment. • Commission used to be good. Sales agents once had strong earning potential, particularly during high demand seasons. While commissions have since been drastically reduced, some admin and customer service roles may still benefit from more stable bonus structures. • Certain roles offer hybrid or remote work, which can be convenient for some though frequent travel is still often expected even in remote positions. • High paced environment may offer short term learning experiences for those wanting to build resilience in a target driven sales role. • Occasional team competitions and incentives.
Cons
I used to work at Telecom Acquisitions Ltd (Home Telecom/Fleur Telecom/Eclipse Broadband), and I can say without hesitation that this company has been one of the most chaotic, unethical, and mismanaged workplaces I’ve encountered. Over just six months, our team went through three different managers, each with completely different goals, expectations, and leadership styles. The lack of direction and constant internal reshuffling created a chaotic environment that made it almost impossible to succeed or feel supported. Most staff have now left, including entire departments. Instead of addressing concerns, management has opted to push people out or quietly offer payoffs to make them resign. Commission structures are constantly changed without notice even backdated to reduce or remove commission you’ve already earned. Agents were hit with surprise deductions and told there was nothing that could be done. To make matters worse, commission payments were regularly delayed or miscalculated, and if you tried to raise concerns, you would be gaslighted or even accused of being overpaid. Bullying behaviour from management was common including aggressive micromanagement, public shaming, singling out of individuals, and blatant favouritism. Some team members were treated unfairly and denied opportunities based on personal characteristics, raising serious concerns around potential discrimination. Instead of a supportive environment, management made clear that if you disagree with anything or don’t like being micro managed you’ll be pushed out. Raise a concern, and it’s used against you. Bring up unethical practices, and you’ll be silenced or excluded. You’ll be expected to cold-call people under the false impression you’re a third-party “Home Move Team” only to quote wildly inflated prices for broadband and energy. Agents regularly had to tell people in small studios that they’d be paying £200/month just for electricity. Broadband is among the most expensive on the market, and includes hidden setup fees. These third party companies would tell customers that this is due to a commission added on top for the company. The company has no regard for compliance, and agents are pressured to say whatever it takes to make the sale. Sales campaigns and lead systems were poorly organised. Leads were recycled, outdated, or outright junk and management seemed completely out of touch with how to operate the dialler or prioritize leads instead would pressure agents to keep trying to sell to them Key decisions are made last minute, often announced without notice, and frequently damage your income or workload. Management has no understanding of how their own systems work, and even falsely accused an entire department of fraud, only to later discover it was a system error and lack of communication between management. There are zero real opportunities for growth or promotion. When roles open up, they are quietly filled externally even while internal employees are taking on extra responsibilities without recognition or increased pay. Leadership roles are often given unofficially for months or years before titles or salaries are updated. A lot of long term staff still haven’t had a pay rise or promotion but unless they are management’s favourite. To no surprise some staff have been encouraged to write 5 star Glassdoor reviews within their first couple of weeks, before they’ve even worked a full month. Management pushes for a “fun” workplace image with gimmicks and themed days but in reality, it’s a hostile environment. Work/life balance is non-existent, with forced overtime, mandatory Saturday shifts, and pointless travel for remote staff which is mandatory and part of the contract. This company is not ethical, not stable, and not supportive. If you’re looking for a sales role with integrity, fair pay and actual growth this is not the place for you. What may seem promising in the first two weeks will quickly reveal itself as an unstable, manipulative, and demoralising environment. The people who stay are either new, in denial, or stuck but even they know what’s really happening behind closed doors. Think twice before applying. This isn’t just another sales job it’s a company in decline, built on short term profits, unfair practices, and long term damage to both staff and customers hence why they are recruiting so many new people.
