I CAN RANT ON ABOUT THIS ALL DAY.
THERE ARE SO MANY CONS, IN FACT TOO MANY TO COUNT AND TOO MANY TO LIST.
The amount of pressure put on you to make sales.
EXTREMELY SUGARCOATED
Trainers, coaches and managers constantly Sugarcoated the job to new employees resulting in high turnover. They make it sound like an easy dream job and tell you commission is easy to get.
The reality here is that you will NEVER get commission and even when you do, they will find a way to withhold it. Finally, your target will increase, making it even harder to get.
TERRIBLE MANAGEMENT
You will always feel like you're being talked down to and belittled.
They make you feel reluctant to ask for help.
They expect you to be able to do calls all day with no breaks in between and no time to breath, and prepare for the next call.
A lot of favoritism going on too.
NOT BEING ABLE TO TAKE LEAVE
Despite being entitled sick leave and annual leave, you will not be able to take them because the managers will try and make you feel guilty for taking leave.
If you're sick on the other hand (based on personal experience) you will get yelled at over the phone when calling in sick and then when you come back the next day with a doctor's note and a valid reason, you will again be scolded for taking a day off. Same goes if you have a family emergency.
I once came into work feeling sick and constantly yacking up, on the verge of passing out. As soon as I told my manager I was not feeling well and explained my symptoms, I got sent ouside for 5mins and that's it. Had to continue on working and pushing myself.
TERRIBLE SYSTEMS
Systems were out of date and constantly crashing, customer details were also always out of date or just messed up - meaning wrong details were listed. Resulting in awkward interactions with the customer or the wrong person, then having to terminate the call and ultimately get pulled up for by your managers just so you can get told off without being able to explain yourself.
So far in my life I have never come across a job I have hated until TSA.
I suffered from depression during my time there and had to seek help. Managers did nothing when I needed time off.
This place was incredibly toxic.