Pros
Great team culture Fantastic training for foundational MH career
Cons
Giant disconnect between leadership and frontline direct care. Leadership is unwilling to listen and adapt to changing field landscape and as a result tends to be reactive to problems instead of proactive. Pay rate and compensation is on the lowest side in the industry and pay raises are miserly at an average of 30 cents per year based on performance that is judged heavily on checklists that are subject to conditions that are often out of one's control. Example, completing lengthy documents with clients that have SPMI symptoms that inhibit timely completion. Or sudden homelessness of a client that prevents processes from happening. Profit pushing is the center of motivation and this messaging is packaged in saccharin sweet anecdotes to encourage extra billing at all costs. This leads to job expectations that are unrealistic for long term sustainability to hit target metrics. Many do not sustain this high expectation because of the difficulty to balance normal life and many lose their drive to try as pressure increases to hit high metrics in essentially an unwinnable battle. Those who fail are short shifted quickly and made to feel very inadequate. While those who rock it inevitably burn out fast due to the inability to sustain high demands in a very draining field and will find other work just to regain life balance and reduce stress. Pressure to bill more than 32-35client hours in IHS/ILS and cramming admin, meetings, travel time, trainings, phone coordination all into the remaining 8-5hrs is difficult and working over 40 hrs is met with stern lectures. This leads to many employees falsely reporting what hours they work, often donating many hours just to avoid the trouble of being told off. As a result, employees falsify their hours often to fit the 80%/20% model which shows leadership false efficiency and metrics, which drives further demands on increasing billing or client hours on an already strained expectation. Advancement is limited and anything you advance to will always be the lowest paid in the industry. Raises are often dangled before employees to increase retention but then revoked quickly on any silly technicality to avoid giving the raise. Most are told they will be reviewed in 3 months ....every 3 months. Many employees will leave after legit going above and beyond and never quite getting the dangled carrot.
