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      SugarAI

      Engaged employer

      SugarAI Reviews

      2.8

      40% would recommend to a friend

      (320 total reviews)
      avatar

      David Roberts

      38% approve of CEO

      36% positive business outlook

      SugarAI has an employee rating of 2.8 out of 5 stars, based on 320 company reviews on Glassdoor which indicates that most employees have an average working experience there.

      Reviews by job title

      320 reviews
      5.0
      27 May 2026

      Collaborative culture with strong leadership

      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      SugarAI fosters a vibrant, people-first culture where collaboration thrives and career growth isn't just encouraged — it's built into the fabric of how we work. Our engineering leadership brings stability, vision, and a clear sense of direction, empowering teams to do their best work with confidence.

      Cons

      Processes are still evolving, which can occasionally lead to ambiguity around priorities or workflows.

      5.0
      20 Apr 2026

      SugarAI is Transforming

      Senior recruiter
      Recommend
      CEO approval
      Business outlook

      Pros

      The best part of Sugar has always been, and continues to be the people - we hire and value people who are autonomous, process improvement-minded, passionate and collaborative. It has been exciting seeing how we invest in AI as a tool and form of development for teammates so we are comfortable and knowledgeable about the impact it can make in our daily lives, and by extension, for our customers. I've seen an increase in employee recognition, with concrete examples celebrating how and why the teammate made a difference. I think we have really great benefits with affordable health, Unlimited PTO, flexible wellness program. Absolutely love how international we are and seeing people share their holidays and celebrations. And then looking forward, SugarAI is re-defining our positioning and category in the market - moving away from CRM (system of record) and pioneering Procession Selling which focuses on proactive guidance. Exciting to be a part of a company that is pioneering a new category in our industry.

      Cons

      The groundwork to relaunch has included critically assessing our systems/processes, investing in a new vision and executive team, priortizing different skills (e.g. expansion in CS, AI in Eng/Product, operationalizing vision in C-suite), getting honest about what is/is not working based on data/metrics and in a word - change. I would be lying if I said the changes haven't been frustrating or unfortunate to portions of our employee population - but the reason why I am still here, soliciting and advocating for people to join is because I truly believe in our vision and have a ton of faith in the executive team who are more ambitious, structured, scrappy and knowledgeable than we have ever had before. In a nutshell - we are going through growing pains, but we already see the green shoots indicating we are on the right path, and I think the next part is the exciting bit where we execute and watch our work disrupt the industry.

      Viewing 1 - 3 of 320 Reviews
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      ReviewsSugarAI reviews

      Glassdoor has 339 SugarAI reviews submitted anonymously by SugarAI employees. Read employee reviews and ratings on Glassdoor to decide if SugarAI is right for you.