Step Up Reviews

Terrible upper management. The COO has fired four program managers in the last year and a half. Line staff and supervisors describe her as mean and scary. She ignores you, then will come in and slams you, unless you are a favorite of hers. They fired a manager who had never been written up, with no warning, no severence, and ended the benefits the same day. Yet they bend over backwards to keep a line staff who had multiple complaints from clients because of a threat of being sued.

I probably could have kept working here, but upper management's disregard for health and safety drove me out. So many examples, not enough time to list them. Here are just a couple: the month before I left, a client literally told a staff member that he wanted to come to the office and shoot an employee with a gun, and management's response was, "I don't really think he meant it." There was so little concern about health and wellness that the company vans were utilized daily to transport homeless and malodorous clients with poor hygiene, and for SIX MONTHS they did not clean the vans. As a result, the vans became INFESTED with bed bugs. Literally there were dead bedbugs all over the floor and live ones in the seats. Their response to that was to steam clean the cars (even though that is not a course of treatment recommended by the exterminator). But management did not want to spend the money to have the vans professionally treated. We were still expected to continue to drive them to transport clients. Their current "bedbug" policies are a joke. Staff is literally told, "Use common sense," and then told to do home visits with clients, almost all of whom have bedbugs. No staff room to decompress and eat lunch -- clients have access to everything. No staff bathrooms -- we share with clients. We asked for a single bathroom to be designated as just staff, and we were denied that request and told, "It's the same risks as if you went to a CVS restroom." Work culture is toxic and will take you for all you've got, and then leave you on the curb burnt out beyond belief. Staff turnover is so extremely high. Probably over 50% every two years. I'm glad I worked there because of my coworkers and clients. I learned a lot and I'm grateful for the opportunity. If you decide to work here, expect to find another job within a year. Upper management needs to change.