- Leadership is disconnected from reality. Senior leadership had little awareness of what was happening day-to-day across the largest and most important accounts.
- Leadership over reacts to LinkedIn posts and uses as their main knowledge source rather than actually testing.
- Strategy teams often lack deep client or channel understanding, yet heavily influence decisions, slowing execution and creating unnecessary noise.
- Credit-taking is a real issue. Innovative work and process improvements are not always attributed to the people who actually create them.
- Constant fire drills, rework, and regular expectations to work outside normal hours due to strategy leads unable to align internally in a timely manner.
- Work-life balance is average for the US, below average for agency.
- Only 15 PTO days per year and they offer PTO sharing among employees due to low amount of PTO offered.
- Health insurance is very expensive due to the small company size.