Sonic Drive-In reviews about "manager"

Owner was very active inside his stores when I started. I liked that he was not above jumping in and helping make food or get orders out. He would show up and visit on Christmas Eve while we were working and seemed to genuinely care about his workers..... until he didn't. About 4-5 years ago, he slowly stopped coming around. He went from very involved to never seen. As time went by, things slowly started turning from great to good to okay to bad to worse. The 2 area managers could not be bothered to attend our store. We were made to stretch ourselves thin and operate fully with only 2-3 people (manager included) in the store on a constant basis, despite us being one of their busiest stores. The manager's 13 yr old son was shot and flight lifted to children's and the area manager for our store basically told us it wasn't her problem to help out while he was worrying about his child's life. It was same when the store manager's mom was in hospital dying and being taken off of life support. He left work, went and said his goodbyes and returned to work, no bereavement time. Finally, we were given oppurtunities for bonuses based on performance each month for drive thru and stall times, scores of mystery shops, # of complaints, and keeping labor costs under a set percentage. We also could receive a bonus if we passed our audits that were done randomly twice a year. We scored a 98 on the audit (problems with the building beyond our control and known to higher management were only things counted off) and was due our monthly bonus and when we asked about them after checks came out, we were told our bonuses weren't being given due to our stores money going to pay other stores that couldn't cover their own costs. After this continued to build, the people we did have in the store were all fed up, overworked and stressed and beyond tired of getting yelled at by customers while doing everything we could to keep going. 11 out of 13 employees quit on the same day. The 2 left were a 15 yr old and 17 yr old because they weren't sure if they would be able to find another job as easily due to age and school.

Rude managers. No extra pay when you become a trainer.

Leadership was out of touch (pay, work/life balance etc.), but it all boils down to who your immediate managers/boss(es) are --like most fast-food locations.

Very likely to be worked overtime. It is a stressful job during busy hours. The pay is low. Not much upward mobility past manager.

It was an ok experience. I wouldn't do it again because the management was poor. Other employees didn't do their job so you had to pick up their slack. The customer traffic was HORRIBLE over the summer. Also, the regional manager was really weird.