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      SmartStop Self Storage

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      SmartStop Self Storage Reviews

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      2.7

      43% would recommend to a friend

      (75 total reviews)
      avatar

      H. Michael Schwartz

      57% approve of CEO

      61% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.1

      Diversity and inclusion

      2.9

      Culture and values

      2.9

      Compensation and benefits

      2.8

      Senior management

      2.6

      Career opportunities

      SmartStop Self Storage has an employee rating of 2.7 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SmartStop Self Storage employee rating is 27% below average for employers within the Construction, repair and maintenance industry (3.7 stars).

      Reviews by job title

      75 reviews
      2.0
      30 Apr 2023

      Dysfunctional company

      Assistant manager
      Recommend
      CEO approval
      Business outlook

      Pros

      One of my coworkers is a decent human

      Cons

      Micromanaged to death. No budget for facility maintenance projects. Unfair treatment of tenants. Programs used are terrible and do not communicate with each other. Only worried about numbers. Very high turn over rate. Corporate managers have no understanding of store level work and needs, most don't even have storage background. They do everything a** backwards. Incompetence is astounding. We shouldn't have to stand at the ATM with a bag full of cash to deposit either. You force us to be targets for criminals by doing that.

      1.0
      6 Jun 2020

      Lipsticked Pig Ponzi Scheme

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great office setting. Occasional office get-togethers. Decent work/life balance.

      Cons

      The executive is more interested in themselves then the teams that support them, especially come bonus time. The COO gets his rocks off by speaking ill of past and present employees as if it's a sport. At the tail end of 2019, the company went through a self-administration procedure, yet nothing changed. "At the end of the day, it's still HMS's company" - CEO. It was done more for paperwork reasons than anything else. The company praises itself as a tech-forward company, yet in practice, they're just like every other storage provider, in some cases worse due to the lack of oversight. Leadership is vaporware.

      1.0
      6 Dec 2017

      Terrible company, not just to their customers but to their employees.

      Assistant store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The hours. I liked my 9:30 to 6 schedule it was not too bad. Other than that nothing at all.

      Cons

      Terrible. They constantly raise prices and are completely unorganized. They treat their employees like garbage and do not even give a discount to their employees. They are just terrible all around money hungry.

      Viewing 1 - 3 of 75 Reviews
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      ReviewsSmartStop Self Storage reviews

      Glassdoor has 78 SmartStop Self Storage reviews submitted anonymously by SmartStop Self Storage employees. Read employee reviews and ratings on Glassdoor to decide if SmartStop Self Storage is right for you.