Where do I even begin?
Shiftgig wants SO badly to be a tech company, but the platform is abysmal. It's bug-ridden, not user-friendly, and leaves way too much room for errors that take considerable time and effort on the part of the staff to correct. Shiftgig apparently doesn't take its platform seriously enough to train clients or specialists to use it properly, so the client list and specialist roster alike are bloated with people who need Shiftgig staff to clean up their messes. And since those clients and specialists were never educated on using the platform, the mistakes multiply exponentially.
Shiftgig is a glorified staffing company that for some reason is in denial about it. Compounding the problem is that this staffing company specializes in the service industry, but the leadership of the company is lousy with tech bros who have never worked a service job in their entire lives. This is painfully apparent when specialists call in reporting grievous yet totally avoidable issues that, even in the cesspool that is the gig economy, could equate to massive HR failures. Shiftgig is woefully unequipped to handle all-too-common pay discrepancy issues, much less casual violations of labor law or workplace conduct issues.
Often the specialists are the ones who catch the blame, getting themselves put under review or deactivated altogether for issues that would likely be solved if anyone, whether it's the client or Shiftgig itself, had the capacity to pay attention. Hours go unreported because clients don't know who to contact or how; specialists sign up for shifts with little or no details provided, only to get marked as no shows because no one bothered to specify where to check in when they arrive at the location.
This kind of attention to detail shouldn't be an issue in the first place, but it was made infinitely worse when, as a cost-cutting measure, Shiftgig axed the majority of the employees who worked in their satellite offices. Now, specialists have to call the corporate office with questions about shifts in cities that most folks in the office have never been to. Clients have to work through complex issues with employees who they've never met, and who are not equipped to meet the clients' needs.
Worse still, in a shameless attempt to keep up appearances and show "growth" on paper, Shiftgig lowered an already pretty low bar and did away with in-person interviews. There's no way to legitimately assess the skill level of specialists. If you have the wherewithal to upload a video for your interview, and you have the presence of mind to name some things you *think* you're capable of, then you stand a pretty good chance of getting hired and skilled for shifts you're not even qualified for. No longer are there regular training and certification programs. It's unfortunate, because skill development used to be a HUGE perk of signing onto Shiftgig - arguably one of the few truly good services Shiftgig offered to help people improve their skill sets and find new opportunities.
These are issues management used to pretend to care about. But after so many even remotely competent middle managers got canned, you're left reporting unsolvable problems to people who - if they even have the capability of doing something - are obtuse and don't take any meaningful steps to address it. Malignant bottom-line thinking has metastasized throughout Shiftgig's upper management, and any of the lower-level managers who once cared about the quality of product Shiftgig provides were long done away with.
Naturally, Shiftgig has responded to these challenges by firing en masse the only people left who truly care about the experiences of their specialists or the specific needs of their clients. The leadership has made abundantly clear that they don't value client services and specialist support roles. They'd rather pour their resources into the sales team to dupe more businesses into adopting the platform, only to abandon them shortly thereafter.
