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Service Management Group

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Service Management Group Reviews

3.5

50% would recommend to a friend

(259 total reviews)
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Jonathan Berkowitz

35% approve of CEO

40% positive business outlook

Service Management Group has an employee rating of 3.5 out of 5 stars, based on 259 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Management Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

259 reviews
5.0
19 Feb 2026

Peaceful environment

Recommend
CEO approval
Business outlook

Pros

If you prove yourself, they won't question how you structure your schedule. It is extremely peaceful yet rewarding to work with them. A lot of our work is independent, we do also have collaborative projects and team meetings to learn more.

Cons

I have no complains to be honest.

5.0
27 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Fully remote, global culture with people from various backgrounds, just amazing people to work with all around. Work/Life balance is decent, your work hours are respected if you live in different time zones. Work feels meaningful. Just a great place to work.

Cons

Compensation is not necessarily competitive, but this depends on the specific position. There aren't many additional benefits if you are a global associate.

5.0
17 Mar 2025

Headed to the right and up

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great onboarding process and decent benefits package. Leadership and peers have all been very welcoming and supportive to get me up to speed. Solid investments in the platform opening up good innovation strategy.

Cons

Work needs to be put into a career ladder but it's acknowledged and underway.

Viewing 1 - 3 of 259 Reviews

Glassdoor has 299 Service Management Group reviews submitted anonymously by Service Management Group employees. Read employee reviews and ratings on Glassdoor to decide if Service Management Group is right for you.